Nikita Walia
Toronto,Canada
Summary
Strategic Product Manager with extensive experience in the tech sector, recognized for effective leadership and successful product development from concept to launch. Achievements include implementing innovative strategies that enhanced operational efficiency and leading cross-functional teams to elevate product quality. Expertise in market research, data analysis, and stakeholder management drives informed decision-making and successful outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Manager
Royal Bank of Canada
Toronto, Canada
06.2023 - Current
- Led product lifecycle for product portfolios that include Strategic Portfolio Management, Application Portfolio Management, Core Platform and Security Operations in ServiceNow.
- Owned strategic vision and enabled new capabilities like Demand Management and Digital Integration Management.
- I was selected as a Product Advisory Council member with the ServiceNow vendor and participated in early adopter programs to assess and innovate product capabilities.
- Evaluated business processes to enhance product capabilities, reducing manual steps and automating solutions.
- Streamlined business processes and features, achieving 5% reduction in technical debt.
- Mentored peers on Product Management best practices and promoted Agile Mindset.
- Executed product exploration for Strategic Portfolio Management to integrate Gen AI capabilities using Now Assist.
- Facilitated stakeholder meetings to gather feedback on product features and enhancements.
- Oversaw product lifecycle from concept through launch and post-launch evaluation.
- Worked with engineers to improve user experience and confirm builds meet user specifications.
- Identified product gaps and generated innovative ideas to improve customer experience, and drive growth.
- Provided technical guidance during troubleshooting efforts when needed.
- Awarded a Certificate of Leadership for mentoring in the Leap Learning Program at RBC to mentor and guide a group of 12 people on topics pertaining to Agility and the Agile Mindset.
Product Manager - ServiceNow
SoftwareONE
Gurgaon, India
08.2020 - 06.2023
- Managed end-to-end development and delivery for various strategic ServiceNow projects.
- Led product development for IT Service Management and Strategic Portfolio Management Suite.
- Directed external team of 10 developers, enhancing governance and accelerating issue resolution by 30%.
- Achieved over 20% improvement in release frequency through continuous enhancement initiatives.
- Provided business insights to add value during daily development activities.
- Executed product re-engineering initiatives, consolidating user experience and reducing technical debt by 65%.
- Implemented new product development methodology, reducing cycle time by 25% and increasing launch rate by 20%.
Business Analyst
SoftwareONE India
Gurgaon, India
12.2019 - 07.2020
- Liaised with the stakeholders to guide them on best solution options to their requirements, plan and prioritize the development backlog, conduct user acceptance testing, manage release on demand and supporting them in any production outages in the hyper care period.
- Built scalable solutions that resulted in user engagement by 15%.
- Analyzed business requirements to enhance software solutions for clients.
- Collaborated with cross-functional teams to identify process improvements.
Business Analyst
Gemini Solutions Pvt. Ltd.
Gurgaon, India
07.2018 - 07.2019
- Liaised with the key stakeholders in automating the database alerts mechanism to improve the operational efficiency.
- Worked with the onshore and offshore team to map the strategic vision for operational workflows and process improvements.
- Managed the development lifecycle for ServiceNow.
Digital Product Owner
Adairs Retail Group
Melbourne, Australia
04.2017 - 04.2018
- Played a vital role in the enterprise level initiative for development and delivery of Click and Collect feature that enhanced user experience by 70%.
- Conducted user research and ran A/B tests to optimize website performance and create solutions that would create value for the end user.
Systems Analyst
Temple and Webster Group
Melbourne, Australia
11.2015 - 12.2016
- Assisted with post-implementation troubleshooting of new applications and systems upgrades.
- Developed solutions by preparing and evaluating alternative workflow options.
- Worked with organizational teams to identify, investigate, and analyze business processes, procedures and work practices for content improvements.
- Troubleshoot issues by creating, adopting and implementing system test plans, thereby ensuring acceptable quality and integrity of the data that is being published to the website.
Education
Masters - Information Systems
Deakin University
Melbourne, Australia04.2016
Bachelors - Computer Applications
Guru Gobind Singh Indraprastha University
Delhi, India07.2012
Skills
- Product Management and Strategy
- Story Mapping
- Scaled Agile Framework
- Complex Problem Solving
- Client and Stakeholder Engagement
- Product roadmap
- Agile Software Development
- Customer Centricity
- OKR Framework
- Outcome-Driven Development
- Design thinking
- Communication Skills
- Agile Mindset
- User Experience Design
- Wireframe Design
- Process Improvements
- Gen AI
Certification
- Professional Scrum Product Owner II
- Professional Scrum Product Owner I
- IBM Certified Design Thinking Practitioner
- Professional Agile Leadership - Evidence Based Management
- Agile Analysis Certification (IIBA-AAC)
- OKR Coach
- SAFe 5 Product Owner/Product Manager (POPM)
- ICAgile Certified Professional - Agile Coaching (ICP-ACC)
- ICAgile Certified Professional - Agile Team Facilitation (ICP- ATF)
Research Publication
Co-authored a research paper on the evaluation of neural network accuracy for handwritten character recognition
Timeline
Product Manager
Royal Bank of Canada
06.2023 - Current
Product Manager - ServiceNow
SoftwareONE
08.2020 - 06.2023
Business Analyst
SoftwareONE India
12.2019 - 07.2020
Business Analyst
Gemini Solutions Pvt. Ltd.
07.2018 - 07.2019
Digital Product Owner
Adairs Retail Group
04.2017 - 04.2018
Systems Analyst
Temple and Webster Group
11.2015 - 12.2016
Masters - Information Systems
Deakin University
Bachelors - Computer Applications
Guru Gobind Singh Indraprastha University
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