Overview
Work History
Education
Skills
Volunteer Experience
Accomplishments
Timeline
Generic

Nikita Verma

Vaughan,Canada

Overview

11
11
years of professional experience

Work History

Executive Assistant to the CEO/Senior Administrative Assistant

Lend At Ease
Vaughan, Canada
11.2014 - Current
  • Answered a multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Set up and maintained physical and electronic filing systems to maintain the confidentiality of sensitive information and records by adhering to strict privacy policies, and preparing and collating documentation for their financing.
  • Evaluated applications, credit bureau records, and documents to gather information about eligibility and liability issues.
  • Ensured proper completion of all documentation associated with on-boarding new hires into the payroll system, training materials, and coordinating orientation schedules.
  • Successfully organized and coordinated corporate events, workshops, and building activities from conception to completion, ensuring all details were managed efficiently.
  • Supported compliance with federal and state regulations by keeping abreast of changes, and updating underwriting procedures accordingly.

Customer Service Associate /Key Holder

Funtastic Forest
Vaughan, Canada
06.2019 - 07.2022
  • Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
  • De-escalated problematic customer concerns professionally, resulting in satisfactory outcomes, and positive feedback.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Processed payments accurately according to company guidelines, while maintaining high levels of security, and balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Engaged with and served guests to deliver an excellent party host experience, decorated, and performed planning duties to host birthday parties.
  • Coordinated floor moves, merchandising, and display maintenance; monitored floor stock to keep popular items available to buyers.
  • Supported marketing initiatives by distributing promotional materials in-store.

Sales Associate

Party City
Vaughan, Canada
07.2015 - 11.2015
  • Arrange and display merchandise to promote sales.
  • Supported marketing initiatives by distributing promotional materials in-store.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges, and security practices.
  • Assisted customers with product selection to ensure customer satisfaction.
  • Utilized active listening techniques to identify customer needs, and provided appropriate solutions.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Provided accurate information about products, prices, and availability, both in person and over the phone.

Sales Associate & Key Holder

Sirens
Vaughan, Canada
11.2013 - 11.2014
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves, and taking inventory.
  • Computed sales prices, total purchases, and received and processed cash and credit payments.
  • Maintained an organized store environment for customer and employee health and safety.
  • Tracked daily operational activities, such as store expenses and payroll records.
  • Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
  • Resolved conflicts arising from incorrect orders, or damaged goods, promptly and professionally.
  • Opened and closed cash registers, balanced cash drawers, and made deposits.

Education

Certificate - Laser And Light Therapies

International Beauty Institute
01-2025

Bachelor of Arts in Honours (B.A.) - Social Work

York University
01-2022

High School Diploma -

Loretto Abbey Catholic Secondary School
ON
01-2014

Skills

  • Conflict resolution techniques
  • Adept at handling multiple responsibilities
  • Commitment to Customer Satisfaction
  • Collaborative teamwork
  • Client Relationship Management
  • Proficient in Microsoft Office
  • Strong organizational skills
  • Scheduling and calendar management
  • Strong attention to detail

Volunteer Experience

Lotus Wax & Laser Bar, Brantford, ON, Front Desk Receptionist, 06/01/24 - 12/01/24

  • Scheduled appointments and maintained and updated appointment calendars
  • Handled confidential matters discretely by maintaining strict confidentiality policies
  • Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
  • Followed up with clients after their visit to ensure satisfaction and address any issues that may have occurred during their stay
  • Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email

Keran Sangha Professional Corporation, Brampton, ON, Law Clerk Intern, 05/01/18 - 12/01/18

  • Entered information into computerized court calendar, filing and case management systems
  • Prepared routine correspondence based on pre-approved document templates
  • Developed comprehensive knowledge of legal terminology, procedures, and documentation requirements
  • Provided administrative support to attorneys, including scheduling meetings, preparing and filing documents, organizing court appearances, and tracking case information
  • Answered phones promptly while providing professional customer service at all times

Accomplishments

  • 5-Year Employee Recognition for Great Customer Service at Lend At Ease
  • Promoted from Customer Associate to Key Holder, in less than 4 months
  • Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
  • Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
  • Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 50+ employees.

Timeline

Customer Service Associate /Key Holder

Funtastic Forest
06.2019 - 07.2022

Sales Associate

Party City
07.2015 - 11.2015

Executive Assistant to the CEO/Senior Administrative Assistant

Lend At Ease
11.2014 - Current

Sales Associate & Key Holder

Sirens
11.2013 - 11.2014

Certificate - Laser And Light Therapies

International Beauty Institute

Bachelor of Arts in Honours (B.A.) - Social Work

York University

High School Diploma -

Loretto Abbey Catholic Secondary School

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