Nikita Soni
Spruce Grove,Canada
Summary
6+ years of experience providing customer support by cultivating and maintaining relationships with hundreds of new and existing clients over, consistently delivering a high level of expertise in financial industries such as banking and retail Consistently exceeded quarterly sales goals by an average of 10% through cultivating a strong network of professional contacts and referrals Resolved 95%+ of customer inquiries and complaints on first contact, establishing trust and increasing satisfaction through timely resolution of issues and proactive communication Managed day-to-day cash handling and all retail banking transactions with 100% accuracy, ensuring seamless customer service Leveraged proficiency in CRM and SAP, along with data analysis skills, to effectively support customer financial needs and loan processes Increased client base by 25% annually through identifying and pursuing new business opportunities via market research and networking, establishing and maintaining highly effective relationships with over 50 key clients and industry partners to drive significant growth
Overview
2
2
years of professional experience
Work History
Sales Consultant
Bell Canada
Spruce Grove, AB
06.2025 - Current
- Proactively engaged customers, assessed needs, and provided effective support, leading to an increase in tailored product recommendations and consistently resolving 90% of inquiries on first contact, driving sales that exceeded monthly targets by 10%
- Managed administrative tasks including data entry and record-keeping, achieving 99% accuracy in client documentation and streamlining workflows
- Collaborated with team members on daily reporting and maintained up-to-date product knowledge through 3+ workshops annually, enhancing team efficiency by 5%
Sales Associate
OSL Retail Services
Spruce Grove, AB
11.2024 - 05.2025
- Answered customer inquiries on sizing, accessories, and merchandise care, assisted with product location, and resolved issues in busy situations, ensuring positive experiences for over 100 customers daily
- Handled hundreds of cash transactions daily with 99% accuracy, managed returns and exchanges per store policy, and ensured optimal product availability by rotating and restocking shelves efficiently
- Organized racks and shelves daily to enhance visual appeal and promote specific merchandise, creating positive first impressions and engaging customers to build rapport and loyalty, contributing to a 15% increase in repeat business
Account Associate
Wespen Industry
Calgary, AB
07.2024 - 05.2024
- Implemented innovative account strategies informed by competitive analysis research, directly leading to a 15% increase in revenue for both the company and clients
- Streamlined account management processes, enhancing efficiency and accuracy while fostering strong client relationships through consistent communication and proactive problem-solving, achieving 95% client retention rate
- Coordinated client deliverables, ensuring successful project completion by collaborating with cross-functional teams and reducing project delays by 20%
Education
Google IT Support Professional Certificate -
NPower Canada
Spruce Grove, AB09.2025
Master of Business Administration -
Gujarat Technological University
Ahmedabad, India07.2017
Skills
- Sales strategies
- Payment remindersleads
- Account management
- Customer service
- Complaint handling
- Client support
- Sales documentation
- Sales reporting
- Payment processing
- Funds transfers
- Order processing
- CRM software
- CRM system updates
- Agile
- Scrum
- Waterfall
- Cross-functional collaboration
- Market research
- Customer assessments
- Office administration
- Office suite
- Google Workspace
- Windows
- Escalation management
- Customer focus
- Relationship building
- Office suite
- Customer assessments
- Office administration
Timeline
Sales Consultant
Bell Canada
06.2025 - Current
Sales Associate
OSL Retail Services
11.2024 - 05.2025
Account Associate
Wespen Industry
07.2024 - 05.2024
Google IT Support Professional Certificate -
NPower Canada
Master of Business Administration -
Gujarat Technological University
Education Certifications
- Google IT Support Professional Certificate, 09/25
- Google AI Essentials, 06/25
- Junior IT Analyst Program, 06/25 - 09/25, Spruce Grove, AB, 14-week intensive online class training on the fundamentals of computer technology, and project management essentials
- Master of Business Administration, 07/17, Ahmedabad, Gujarat