Nikita Sinclair
Barrie
Summary
Knowledgeable and dedicated customer service professional with 12 years experience. Excellent team player with outgoing, positive demeanor and proven skills in establishing trust with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Manager
St. Louis Bar & Grill
05.2012 - Current
- Improved customer service rankings by resolving issues quickly and accurately.
- Onboarded new employees with training and new hire documentation.
- Recorded inventory sales into organization's weekly income report.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Accomplished multiple tasks within established timeframes.
- Approved regular payroll submissions for over 20 employees.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
Client Advisor
RBC
04.2017 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Introduced clients to available online resources and services to increase convenience.
- Monitored cash drawers and maintained adequate cash supply. Opened and adjusted blotters. Successfully balanced and submitted at end of day
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered excellent customer service, resulting in consistent 10's for customer satisfaction rating.
- Cultivated long-lasting client relationships based on trust and understanding of business needs.
Education
Business Diploma -
Georgian College
2013
Skills
- Attention to Detail
- Client Confidentiality
- Honest and Ethical
- Customer Referrals
- Understanding Customer Needs
- Policies and procedures
- Team-Oriented and Cooperative
Additional Information
- Awards , Guest First - Delivering hospitality by exceeding guest expectations
Timeline
Client Advisor
RBC
04.2017 - 08.2024
Manager
St. Louis Bar & Grill
05.2012 - Current
Business Diploma -
Georgian College
Similar Profiles
Nick NewtonNick Newton
Host at St Louis Bar & GrillHost at St Louis Bar & Grill
Sandeep SandhuSandeep Sandhu
Server at St. Louis Bar & GrillServer at St. Louis Bar & Grill
Rita MorganRita Morgan
Server at St. Louis Bar & GrillServer at St. Louis Bar & Grill