Nikita Sharma
Cambridge,Canada
Summary
Dynamic leader with extensive experience at Farm Boy, recognized for excellence in customer service and department leadership. Demonstrated ability to master multitasking and motivate teams, resulting in improved operational efficiency and heightened customer satisfaction. Proficient in staff supervision and performance management, consistently driving team success and achieving strategic objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
DEPARTMENT MANAGER
Farm Boy
Cambridge, Ontario
07.2023 - 01.2025
- Provide superior customer service and support Farm Boy's vision of the best, fresh shopping experience.
- Work with the Store Manager and Retail Specialist to execute strategies aimed at the successful accomplishment of stated goals (e.g., financial results).
- Team development, interviewing, training, reviews, coaching, motivation, and recognition, all while maintaining a high level of confidentiality and trust.
- Responsible for retail operations and deliverables (e.g., inventory, ordering, item maintenance, quality and rotation, shrink, merchandising, invoicing, scheduling, and payroll).
- Ensure compliance with Safe Food Handling regulations, as well as Health and Safety policies and procedures.
- Coordinated cross-departmental initiatives to improve overall business performance.
- Conducted performance evaluations, providing constructive feedback and setting objectives.
ASSISTANT DEPARTMENT MANAGER
Farm Boy
Kitchener, ON
09.2022 - 07.2023
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Communicated with managers of other departments to maintain transparency
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Developed empowering employee culture focused on equipping employees to independently meet customer needs
COOK SUPERVISOR
Farm Boy
Kitchener, ON
06.2022 - 09.2022
- Provide superior customer service and support Farm Boy's vision of the best fresh shopping experience
- Supervise department and responsible for providing floor support (e.g., delegating tasks, breaks, readiness for business and operations)
- Completion of daily 2x2s for the department
- Prepare, package, price, and rotate food products in accordance with established quality standards and ensure they are attractively displayed with correct signage
- Assist with the training of new team members as required
- Provide coaching while maintaining a high level of confidentiality and trust
- Assist with the completion of department service assessments
- Responsible for resetting the department for closing team and ensuring that the department is ready for business
- Effectively communicate corporate and department information, changes, and updates
- Have a passion for food and knowledgeably handle all customer questions or comments confidently
- Utilizing Farm Boy service standards, welcome, greet, and offer customer assistance as required
CUSTOMER SERVICE REPRESENTATIVE
Farm Boy
Kitchener, ON
11.2021 - 06.2022
- Provide superior customer service and support Farm Boy's vision of the best fresh shopping experience
- Have a passion for food and knowledgeably handle all customer questions or comments confidently
- Utilizing Farm Boy Service Standards, welcome, greet, and offer customer assistance as required
- Package, stock, and rotate display counters ensuring that product is of high quality and finesse with correct signage
- Keep the work, storage, and store areas clean and safe always by performing general 'housekeeping' as required, including sweeping, mopping, and dusting
MANAGER-BUSINESS DEVELOPMENT
StraTiger Consulting LLP
New Delhi, India
12.2020 - 07.2021
- Delivering business objectives, as outlined in the Market Plan, including the achievement of team and individual outcomes across India
- Managing a client portfolio providing services to assist international businesses with market entry or market expansion in India, working with clients both individually and as industry-based clusters
- Identifying, targeting, and promoting specific export opportunities for international companies and developing and delivering strategic programs around industry or niche opportunities
- Delivering in-market programs (client visits, missions, exhibitions, etc.) to develop new business and win major business opportunities in priority sectors, monitoring milestones and outcomes
- Developing and maintaining extensive business networks in India, representing StraTiger with companies, government agencies, and business groups
MANAGER-TRADE FAIRS
CAT Consult
Chandigarh, India
08.2019 - 11.2020
- Trained a team of 15 members in successful strategies to meet operational and sales targets
- To plan the scope & format of the upcoming events
- Looking after the smooth execution of trade shows and exhibitions
- Collecting data for scheduled events
- Making concept notes and correspondence letters to the government and corporate
- Overall management of events
EXECUTIVE OFFICER
Krishi Udyami Krishak Vikas Chamber
Chandigarh, India
11.2017 - 06.2019
- Maintain and update a list of key government officials
- To plan the scope & format of the upcoming events
- Design and execute events/seminars/conferences
- Collect, Collate, and Analyze Data pertaining to the industry
- Coordinating and Collating Content for various publicity collateral and placing the chamber-related content on social media platforms
Education
Post Graduate Diploma - Broadcasting Media
Conestoga College Institute of Technology and Advanced Learning
Kitchener, ON04.2022
Master of Arts - Mass Communication (Correspondence Lateral Entry)
Guru Jambheshwar University of Science and Technology
Hisar, India07.2015
Graduate Diploma - Public Relations
Bharatiya Vidya Bhavan's Dayanand College of Communication and Management
Mumbai, India04.2015
Master of Arts - English Literature & Cultural Studies
Panjab University
Chandigarh, India05.2014
Graduate Diploma - Journalism
Bharatiya Vidya Bhavan's Dayanand College of Communication And Management
Mumbai, India05.2014
Skills
- Multitasking and prioritization
- Customer service
- Time management
- Excellent attention to detail
- Staff supervision
- Motivational team management
- Stocking and replenishing
- Problem-solving
- Decision-making
- Performance management
- Department leadership
- Team leadership
Hobbies and Interests
- Avid reader
- Keen interest in parallel cinema
- Listening to music
- Novice writer
- Dancing
Certification
1. Smart Serve
2. Food Handler
3. First Aid
References
References available upon request.
Timeline
DEPARTMENT MANAGER
Farm Boy
07.2023 - 01.2025
ASSISTANT DEPARTMENT MANAGER
Farm Boy
09.2022 - 07.2023
COOK SUPERVISOR
Farm Boy
06.2022 - 09.2022
CUSTOMER SERVICE REPRESENTATIVE
Farm Boy
11.2021 - 06.2022
MANAGER-BUSINESS DEVELOPMENT
StraTiger Consulting LLP
12.2020 - 07.2021
MANAGER-TRADE FAIRS
CAT Consult
08.2019 - 11.2020
EXECUTIVE OFFICER
Krishi Udyami Krishak Vikas Chamber
11.2017 - 06.2019
Post Graduate Diploma - Broadcasting Media
Conestoga College Institute of Technology and Advanced Learning
Master of Arts - Mass Communication (Correspondence Lateral Entry)
Guru Jambheshwar University of Science and Technology
Graduate Diploma - Public Relations
Bharatiya Vidya Bhavan's Dayanand College of Communication and Management
Master of Arts - English Literature & Cultural Studies
Panjab University
Graduate Diploma - Journalism
Bharatiya Vidya Bhavan's Dayanand College of Communication And Management
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