Nikita Rawal
Mississauga,ON
Summary
Proven expertise in food spoilage prevention and upselling techniques, honed at jimbu thakali. Adept at enhancing customer dining experiences, demonstrated by efficiently addressing concerns and ensuring satisfaction. Excelled in high-volume dining settings, leveraging strong cash handling abilities and a commitment to superior service.
Overview
1
1
year of professional experience
Work History
Waiter's Assistant
jimbu thakali
Kathmandu
01.2023 - 02.2024
- Reviewed daily specials, menu changes and service specifications.
- Prepared checks for parties who had completed their meal.
- Collected tickets and followed proper cash-handling procedures.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Explained how different menu items are prepared upon request from customers.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Calculated charges, issued table checks, and collected payments from customers.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Informed customers about specials, upselling additional food and drink items.
- Stocked glassware and other supplies at the bar area as needed.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Cleaned and sanitized dining areas including tables, chairs, floors, windowsills, carpets.
- Assisted waiters in taking orders from customers, carrying trays of food to tables, and providing refills on drinks.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Set up tables with cutlery, plates, glasses, and condiments before opening hours.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Took payment from customers for their meals through cash or credit card transactions.
- Participated in ongoing training to enhance job skills and knowledge.
- Greeted guests with friendliness and professionalism.
- Checked that all customers were served correctly and that they enjoyed their meals.
- Assisted in serving food to guests in a timely fashion while adhering to health standards.
Education
Bachelor of Social Work And Humanities - Social Work
Ratna Rajya Laxmi Campus
Skills
- Food spoilage prevention
- Menu item recommendation
- Food inspection
- High volume dining
- Upselling techniques
- Cash handling
Timeline
Waiter's Assistant
jimbu thakali
01.2023 - 02.2024
Bachelor of Social Work And Humanities - Social Work
Ratna Rajya Laxmi Campus
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