NIKITA PRAVIN JOSHI
Mississauga,Canada
Summary
Dynamic professional with extensive experience in commercial banking at TD Bank, excelling in KYC compliance and risk evaluation. Proven track record of enhancing client relationships and achieving high customer satisfaction. Skilled in document control and data analytics, consistently delivering results that exceed expectations.
Overview
14
14
years of professional experience
Work History
Operation officer I - Commercial Banking
TD Bank
Mississauga, Canada
05.2024 - 04.2025
- Conducted detailed reviews of client documentation, ensuring alignment with internal KYC policies and regulatory standards.
- Verified identity, legal status, beneficial ownership, and conducted risk-based analysis for onboarding commercial clients.
- Maintained 99% adherence to SLA timelines for documentation review, escalation, and issue resolution.
- Maintained up-to-date customer records and service logs in internal CRM.
- Consistently exceeded performance metrics in first-call resolution and customer satisfaction scores.
Real Estate Client Support Administrator
Baker Real Estate Inc.
Mississauga, Canada
09.2023 - 04.2024
- Handled closing documentation inquiries for residential and commercial property deals.
- Liaised between legal teams, clients, and realtors to ensure smooth deal finalization.
- Ensured timely updates on schedules, appointments, and transaction clarity.
Client Service Manager - Rural Banking (Branch & Phone Support)
IDFC First Bank Pvt. Ltd.
, India
07.2022 - 08.2023
- Managed both in-branch and phone-based client support for rural customers.
- Resolved inquiries regarding deposits, loans, and account services with a customer-first mindset.
- Handled complaint calls and performed service recovery as needed.
Customer Support Executive (Remote & Walk-in Support)
MKS Expert Services Pvt. Ltd.
, India
10.2021 - 04.2022
- Assisted clients over phone and in person for service queries and product explanations.
- Logged all customer interactions and followed up for satisfaction confirmation.
Manager
Keiretsu Forum Mumbai
Mumbai, India
10.2017 - 04.2020
- Coordinated onboarding of investors and startups, verifying credentials and legal documents.
- Oversaw documentation management and investor communications for monthly funding events.
Customer Relationship Executive - Wealth Management
State Bank of India
, India
11.2016 - 09.2017
- Assisted HNW clients in onboarding for mutual fund and investment products.
- Supported both phone and desk-based services with focus on HNW client satisfaction.
Assistant Manager
Volkswagen Finance Pvt. Ltd.
, India
07.2014 - 01.2016
- Fielded loan-related queries via call center and in-person support.
- Guided customers through documentation and eligibility steps with clear communication.
Assistant Manager - Commercial Banking Operations
Kotak Mahindra Bank Ltd.
, India
02.2011 - 04.2013
- Assisted commercial clients with loan-related inquiries, documentation support, and service follow-ups via phone and in-person.
- Provided clear guidance on loan application processes and product features to ensure client understanding.
- Maintained accurate and confidential client records for internal use and ensured timely response to service requests.
- Delivered responsive and professional support, contributing to high customer satisfaction scores in branch audits.
Education
2-year Graduate Certificate in Project Management Program -
Algoma University
Mississauga, ON04-2025
MBA - Finance
ITM University
Mumbai, India04-2020
Skills
- Know Your Customer compliance
- Risk evaluation
- Document control
- Client relationship management
- Data analytics
Timeline
Operation officer I - Commercial Banking
TD Bank
05.2024 - 04.2025
Real Estate Client Support Administrator
Baker Real Estate Inc.
09.2023 - 04.2024
Client Service Manager - Rural Banking (Branch & Phone Support)
IDFC First Bank Pvt. Ltd.
07.2022 - 08.2023
Customer Support Executive (Remote & Walk-in Support)
MKS Expert Services Pvt. Ltd.
10.2021 - 04.2022
Manager
Keiretsu Forum Mumbai
10.2017 - 04.2020
Customer Relationship Executive - Wealth Management
State Bank of India
11.2016 - 09.2017
Assistant Manager
Volkswagen Finance Pvt. Ltd.
07.2014 - 01.2016
Assistant Manager - Commercial Banking Operations
Kotak Mahindra Bank Ltd.
02.2011 - 04.2013
2-year Graduate Certificate in Project Management Program -
Algoma University
MBA - Finance
ITM University
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