SANKET PRAJAPATI
Windsor,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
DMart Store
06.2020 - 05.2023
- Asked customers questions to determine, verify and solve common problems.
- Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions.
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated customer complaints and escalated issues to address critical requests.
- Adhered to established customer satisfaction strategies to support swift issue resolution.
- Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
Cashier
Safezone Electronic Pvt Ltd
04.2018 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Master of Commerce - Accounting And Finance
Gujarat University
Ahmedabad Gujarat India 06.2018
Skills
- Rewards Tracking
- Customer Feedback
- Teaching Procedures
- Administrative and Office Support
- Sales Report Generation
- Organizational Policies
- Call Center Customer Service
- Rewards Programs
- Team Management Experience
- Program Promotion
- Escalated Call Handling
- Budget Coordination
- Calm and Professional Under Pressure
- Test Data
- Client Relationships
- Quality Control Standards
- Organizational Systems
- Developing Recruitment Strategies
- Customer Care
- Oracle EnterpriseOne
- Personal Advising
- Bank Secrecy Act
- Efficient Service
- Revenue Quotas
Timeline
Customer Experience Associate
DMart Store
06.2020 - 05.2023
Cashier
Safezone Electronic Pvt Ltd
04.2018 - 05.2020
Master of Commerce - Accounting And Finance
Gujarat University
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