Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nikita Pisarenko

Toronto,ON

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Overview

4
4
years of professional experience

Work History

Customer Service Manager

Shopify
02.2021 - 01.2024
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Customer Service Representative

Bed Bath & Beyond
05.2020 - 02.2021
  • Managing escalated customer issues and providing appropriate solutions
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborating with other departments to resolve customer issues and improve overall customer experience.

Education

Bachelor of Arts - Business

George Brown College
Toronto, ON
05.2019

Skills

  • Regulatory Compliance
  • Information Security
  • One Call Resolution
  • Workflow Management
  • Call Center Operations
  • Complaint Resolution

Languages

English

Timeline

Customer Service Manager

Shopify
02.2021 - 01.2024

Customer Service Representative

Bed Bath & Beyond
05.2020 - 02.2021

Bachelor of Arts - Business

George Brown College

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Nikita Pisarenko