Nikita Kungbeharry
80 Swennen,ON
Summary
Dedicated Assistant Housekeeping Manager with over 2 years of experience in the hospitality industry. Proficient in providing high-quality professionalism and a hands-on leadership approach. Skilled in coaching, mentoring, and supporting housekeeping staff to meet guests' needs. Committed to creating moments of truth through every interaction, surpassing expectations, and leaving a lasting positive impression.
Overview
3
3
years of professional experience
Work History
Assistant Executive Housekeeper
Holiday Inn International Airport
08.2022 - 07.2024
- Conducted thorough inspections of guest rooms and public spaces to guarantee adherence to quality standards and address any issues promptly.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and orderliness in all areas of the hotel.
- Assisted in recruiting, hiring, and onboarding new team members to ensure consistent staffing levels within the housekeeping department.
- Implemented proactive preventative maintenance measures to reduce the need for costly repairs or replacements in guest rooms and common areas.
- Promoted a positive work environment through effective communication, teamwork, and recognition programs for outstanding employees.
- Evaluated employee performance regularly through formal reviews, providing constructive feedback for improvement while recognizing exceptional contributions to the team''s success.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Assisted in approval of payroll bi weekly.
- Assisted in scheduling employees weekly and daily according to the projected forecast.
- Assisted in handling guest complains.
- Handled the purchasing of all housekeeping supplies and build connection with suppliers.
- Maintained the daily productivity sheet by inserting daily occupancy, how much room attends per day, special projects, training or any over time and adding notes on why we needed over time. This helped the controller at the end of the month.
Assistant Housekeeping Manager
Deerhurst Resort
04.2022 - 08.2022
- Purchased housekeeping supplies.
- Scheduled employees to ensure proper coverage.
- Opened the office which includes creating task sheets for hosts and preparing key fob's.
- Answered phones at the housekeeping office communicating with guests, guest services agents, and employees.
- Placed engineering tickets to report deficiencies.
- Handled guest complaints in a professional manner and ensuring corrective action is taken to guarantee guest satisfaction and create moments of truth.
- Monitored host cleanliness and having one on ones with host to discuss performance evaluation as well as share tips, tricks and best practices to find a solutions to situations.
- Liaised with the Human Resources department to onboard new employees, seek advice on absenteeism, leaves and corrective action plans.
Housekeeping Supervisor
Deerhurst Resort
09.2021 - 04.2022
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Managed the rooms inspection process to ensure rooms met resort standards.
- Up skilled staff as necessary to ensure that associates are up to date with new processes and procedures to be able to minimize on any errors.
- Managed guest complaints in a professional manner.
- Assisted in inventory management for room essentials such as shampoo, conditioner, soap amongst others.
- Placed engineering tickets for guest rooms, public spaces and communicated with the maintenance department ensuring standards are met.
- Performed closing duties which entailed updating task sheets on excel, opera and securing room keys.
- Supervised public spaces and ensured cleanliness is our number one priority.
- Collaborated daily and weekly with front desk to ensure priorities are aligned and responded quickly to guest requests to promote a positive guest experience.
- Followed the manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Coached my team by empowering and giving positive feedback demonstrating approved cleaning procedures.
- Supervised laundry and ensured housemen responded to both host and guest requests for linens and amenities items in a timely manner.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Housekeeping Room Attendants Team Lead
-Deerhurst Resort
05.2021 - 09.2021
- Inspected each room for cleanliness with my team, utilizing checklist to meet company standards after cleaning each room that's on the task sheet.
- Interacted pleasantly with clients and guests when performing daily duties.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Held daily huddles with my team to ensure that they have all their tools on their carts and chemicals to work through the day.
- Coaching my team and sharing best practices that they can implement.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Liaised with housekeeping supervisors if there was any issues that needed to be escalated.
Education
Diploma - Hotel And Restaurant Operations Management
Humber Institute of Technology & Advanced
Toronto, Ontario05.2021
Diploma - Business Management ( UK)
CTS College of Business And Computer Science Ltd
Trinidad, Chaguanas06.2019
Skills
- Oracle Hospitality - Opera
- Microsoft Office Suite
- Housekeeping Supervisory management
- Inventory Management
- Scheduling Staff
- Housekeeping knowledge
- Health and safety
- Recruitment and hiring
- Decision making and Problem Solving
- Communication
- Time management
- Coaching and mentoring
- Employee Training
- First Aid Training
Languages
English
Timeline
Assistant Executive Housekeeper
Holiday Inn International Airport
08.2022 - 07.2024
Assistant Housekeeping Manager
Deerhurst Resort
04.2022 - 08.2022
Housekeeping Supervisor
Deerhurst Resort
09.2021 - 04.2022
Housekeeping Room Attendants Team Lead
-Deerhurst Resort
05.2021 - 09.2021
Diploma - Hotel And Restaurant Operations Management
Humber Institute of Technology & Advanced
Diploma - Business Management ( UK)
CTS College of Business And Computer Science Ltd
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