Traveling
Nikita Khandelwal
Assistant Manager
Toronto,ON
Summary
7 years of client service experience in various sectors including Finance, education and Administration. Customer-oriented professional successful at consistently improving customer experience through expert resolution of conflicts, issues and concerns.
Good at navigating through a computerized system and accurately enter data, handle ticketing systems and perform other related day to day activities.
Adaptable & energetic individual with strong time management skills who thrives in a fast-paced, dynamic environment.
Experienced in showing empathy to customers with strong relationship management skills.
Ability to multi task, listen actively and provide the correct solution Skilled in management, training and innovative teaching concepts. Quick adopter of new technology with intermediate skills in MS Excel, Word & Outlook.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Associate
BYJU’s Learning App
02.2022 - 11.2022
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Trained and mentored junior staff on customer service strategies and techniques.
- Generated sales reports and presentations for senior management.
Administrative/Operational
WhiteHat Jr
09.2021 - 02.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Co-ordinated inventory orders, office supplies, and travel arrangement for office staff
- Created PowerPoint presentations used for business development
- Provided advice to clients regarding particular products and services
- Issued receipts, credits, refunds, and scan coupons for customers
- Ensured daily cash and credit collections are in order
- Trained and coached peers and new resources as and when necessary.
- Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing service information
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
Sales Representative
Imarketing Solutions
Toronto, ON
05.2018 - 12.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Promoted available products and services to customers during service, account management, and order calls.
- Placed on an average about 200 calls per day for Fund raising campaigns.
- Acquired new customers per week, generating a 15% growth in revenue on half-yearly basis.
- Processed debit and credit card and electronic check payments.
- Also, help with fund raising for Charity programs like MAD (Mothers Against Drunk Driving) etc.
Assistant Manager
7-Eleven
Toronto
01.2018 - 12.2019
- Reviewed sales and gross profit report to assess company efficiency.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Teacher
SAI International School
10.2015 - 11.2017
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Planned and implemented integrated lessons to meet national standards.
- Graded and evaluated student assignments, papers, and course work.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Education
Advance Diploma - Interior Designing
EXIN
01.2013 - 05.2015
Bachelor of Commerce - Management
Utkal University – Rama Devi Women’s Autonomous College BBSR
05.2009 - 05.2012
Skills
Strong understanding of Internet technology and comfortable with various computer operating systemsundefined
Accomplishments
- NIIT – Tally ERP 9 (Apr 2012)- 10 weeks course understanding the Tally accounting software and implementing its uses in real life.
- Accounting Wizard Test (Feb 2011)- Completed the test successfully
Interests
Watching Movies
Timeline
Associate
BYJU’s Learning App
02.2022 - 11.2022
Administrative/Operational
WhiteHat Jr
09.2021 - 02.2022
Sales Representative
Imarketing Solutions
05.2018 - 12.2019
Assistant Manager
7-Eleven
01.2018 - 12.2019
Teacher
SAI International School
10.2015 - 11.2017
Advance Diploma - Interior Designing
EXIN
01.2013 - 05.2015
Bachelor of Commerce - Management
Utkal University – Rama Devi Women’s Autonomous College BBSR
05.2009 - 05.2012
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