Nikita Kanwar
Mississauga
Summary
Results-driven financial professional with extensive experience in collections and debt recovery. Known for achieving significant improvements in debt resolution and maintaining high standards of accuracy and compliance. Focused on collaborative team efforts and adaptable to evolving business needs, leveraging strong negotiation and problem-solving skills.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Collection Officer
Loan Away
07.2020 - Current
- Obtained and analyzed financial information to determine the client’s ability to pay.
- Calculated and provided recommendations on collection matters such as cancellation or reduction of overdue penalties, wring off accounts.
- Applied any laws, procedures and policies by following the company’s guidelines.
- Resolved several complex accounts issues and ensured operational risk mitigation and compliance are achieved.
- Established ongoing working relationship with clients and new organizations
- Collaborated with team members to identify new tactics and improve overall collection success rates.
- Streamlined the collections process for improved payment rates and reduced delinquencies.
- Minimized legal action by effectively negotiating settlements between debtors and creditors.
- Built rapport with clients through consistent follow-up and diligent case management, fostering positive relationships.
- Negotiated payment arrangements with clients, resulting in increased revenue for the company.
- Educated customers on credit policies and potential consequences of non-payment, promoting responsible financial behavior.
Customer Service Associate
Sodexo
08.2016 - 04.2019
- Provided customer service via in-person, phone and email.
- Ensured customer satisfaction is always achieved by engaging in courteous and professional manner.
- Managed transaction log for accounts.
- Prepared various presentations for external auditors and created several reports using Microsoft Office, Excel.
- Worked directly with managers in creation and improvement of company policies.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Store Manager
Harveys
01.2015 - 07.2016
- Recruited top talents to build the profit and brand.
- Worked directly with senior management team to produce and maintain business results.
- Maintained a clean store and identified any area of business improvement.
- Provided appropriate team coaching to inspire top performance and exceptional customer service.
- Managed inventory and consistently minimized any control loss and expenses.
- Utilized various business measures including profit and loss, sales, revenue, expenses and inventory.
- Monitored and maintained payables, accounts receivable with company standards.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Store Front Associate
Harveys
07.2014 - 12.2014
- Answered customer questions regarding items, prices and provided information on on-going promotions.
- Provided a high degree of customer service while processing any refunds, cash transactions.
- Acted as a strong team member and maintained a clean and safe working environment.
- Exceeded the job performance expectations and the customer feedback.
- Served as a key holder for the store, opening or closing shifts as needed with proper security measures in place.
- Developed strong relationships with regular customers by remembering preferences and providing personalized service.
- Assisted in achieving sales targets through product knowledge, upselling techniques, and promotional activities.
- Greeted customers and provided outstanding customer service.
Aviation Trainee
Air India
01.2011 - 01.2012
- Assisted AMEs in various electronics and electrical assignments.
- Practical on job training with focus on both personal professional development.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
Education
AME Diploma - Aircraft Mechanic
Stevenson Aviation College/RRC
Winnipeg, MB10.2014
AME Diploma - Avionics stream
IIAE
01.2011
Skills
- A customer -centric approach paired with keen sales instinct
- Proven ability to manage multiple client with precision and adaptability
- Well versed in the training of fire detection and protection system
- Problem solving
- Analyzing Data, Decision Making
- Interpret assembly and scale drawing
- Good Mechanical aptitude
- Excellent troubleshooting skill
- Goal orientation
- Research, reporting, and documentation
- Delinquent client notification
- Patience and persistence
- Client confidentiality
- Multitasking
- Focus on exceeding expectations
- Growth Oriented mind set
- Adaptability and flexibility
- Relationship building
- Client relations
- Excellent verbal and written communication
- Passionate about sales and customer service
- Worked on various projects and assisted in maintenance parts of the aircraft’s avionics system (ADF’S, VOR, Marker Beacons) cabin lighting, IFE
- Assisted the AMEs during the service checks of the components (Landing Gear, Spark Plugs, Starter motor)
Certification
- WHIMS Certificate.
- Radio Operator certificate.
Languages
English
Full Professional
Timeline
Collection Officer
Loan Away
07.2020 - Current
Customer Service Associate
Sodexo
08.2016 - 04.2019
Store Manager
Harveys
01.2015 - 07.2016
Store Front Associate
Harveys
07.2014 - 12.2014
Aviation Trainee
Air India
01.2011 - 01.2012
AME Diploma - Avionics stream
IIAE
AME Diploma - Aircraft Mechanic
Stevenson Aviation College/RRC
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