Nikita Ingole
Brampton,Ontario
Summary
To obtain a position that will utilize, enhance, and expand knowledge, skills, and abilities: offer opportunities to learn and acquire new skills; and promote personal and professional growth.
Overview
4
4
years of professional experience
Work History
Financial Services Representative
Gatestone & Co. Inc.
04.2024 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Met and exceeded dollar collections targets and CSAT for 4 months in a row.
- Worked as SME to help the new agents with resolving issues, de-escalating calls and mentoring.
- Leading a team of 4-5 new hires and managing their work schedule.
Customer Relations Associate
Hinduja Global Solutions Canada
09.2021 - 07.2023
- Executing Simple troubleshooting for hardware/software issues and relaying the findings to technical team.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Implemented and developed customer service training processes.
Administrative Assistant
Skillbook Academy
07.2020 - 07.2021
- Managed filing system, entered data and completed other clerical tasks.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Bachelor of Science - Civil Engineering
Sanjeevani College of Engineering (Not Completed)
Kopargaon, Maharashtra05.2017
High School Diploma -
Rajiv Gandhi Mahavidyalaya
Chandrapur, Maharashtra05.2009
Skills
- Expert in handling incoming/outgoing calls and resolving service and product problems
- Able to work on and quickly learn any new applications and expert level knowledge on MS office
- Flexible team player who thrives in an environment requiring ability to effectively prioritize and juggle multiple concurrent projects
- Productive worker with solid work ethics who exerts optimal effort in successfully completing tasks at hand
- Dependable, responsible, contributor, committed to excellence and success
Personal Information
Marital Status: Married
Status in Canada : Permanent Resident
DOB : 02-Jan-1991
Languages
English
Full Professional
Hindi
Professional Working
Timeline
Financial Services Representative
Gatestone & Co. Inc.
04.2024 - Current
Customer Relations Associate
Hinduja Global Solutions Canada
09.2021 - 07.2023
Administrative Assistant
Skillbook Academy
07.2020 - 07.2021
Bachelor of Science - Civil Engineering
Sanjeevani College of Engineering (Not Completed)
High School Diploma -
Rajiv Gandhi Mahavidyalaya
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