Nikita Hannah

Foxboro,ON

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

years of professional experience

Work History

Administrative Assistant /Website Coordinator

Heritage Home Furnishings

Trenton, Ontario

10.2024 - 04.2025

Handled correspondence, including emails and phone calls, with professionalism and care.
Maintained filing systems, ensuring documents were organized and easily accessible.
Manage & Maintained Website
Advertising on social media
Assisted with inventory control
Handled cash transactions, debit transactions
Daily cleaning
Provide general information to customers in-store as needed

Cash Office Supervisor

No Frills

Estevan, Saskatchewan

09.2023 - 07.2024

Supervised cash office operations to ensure accurate financial transactions.
Managed daily cash reconciliations and addressed discrepancies promptly.
Trained and mentored staff on cash handling procedures and best practices.
Processed returns and overrides.
Daily cleaning
Provide reports and updates for upper management
Provide general information to the customers
Replace grocery labels every Thursday
Responsible for opening the store in the morning

Call Center Representative

Concentrix

Belleville, Ontario

10.2018 - 04.2023

Managed incoming calls and directed inquiries to appropriate departments.
Provided accurate information to customers regarding products and services.
Assisted customers with troubleshooting common issues effectively.
Recorded customer interactions in the call center database system.
Followed call scripts to ensure consistency and compliance with company policies.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Updated customer accounts, addresses and contact information within call management databases.
Trained newly hired top talent to fill key positions and maximize productivity.

Education

High School Diploma -

Nicholson Catholic College

Belleville

06-2015

Community Involvement

• U5 Soccer Coach 2024 – TIMBITS in Estevan, SK

References

Clifton Krobel: (306)-471-8282
Ayron Scott: (613)-885-5062
Robert Carroll: (613)-885-7463
Shaniel Nandan: (778)-928-6187

Timeline