Nikita Grant
Toronto,ON
Summary
Proven expertise in customer service and cash handling, demonstrated through a track record of enhancing guest satisfaction and loyalty at Sandals Barbados. Skilled in managing large groups and maintaining alcohol awareness, I excel in high-pressure environments, significantly increasing repeat clientele by anticipating guest preferences and fostering strong relationships.
Overview
10
10
years of professional experience
Work History
Cocktail Server
Sandals Barbados
Barbados
09.2016 - 07.2023
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
Waitress Trainee
Almond Beach Resort
Barbados
07.2013 - 08.2016
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Education
Coametology
Cosmetology School of Barbados
Barbadoa02.2012
Hospatality
Benskin Hospatalilty School
Barbados09.2003
High School - Home Management
Lester Vaughan School
Barbados06.2003
Skills
- Customer Service
- Cash Handling
- Handling large groups
- Alcohol awareness
Languages
English
Professional Working
Face painting , henna balloon decor and also engage party planning
I started my own business 2013 so I am well with customer service
Timeline
Cocktail Server
Sandals Barbados
09.2016 - 07.2023
Waitress Trainee
Almond Beach Resort
07.2013 - 08.2016
Coametology
Cosmetology School of Barbados
Hospatality
Benskin Hospatalilty School
High School - Home Management
Lester Vaughan School