Nikita Goyal
Kitchener
Summary
Knowledgeable with solid background in analyzing business processes and implementing effective solutions. Specialized in identifying areas for improvement and delivering actionable insights that align with organizational goals. Demonstrated expertise in data analysis and stakeholder collaboration.
Overview
14
14
years of professional experience
Work History
Store Associate
Dollarama
06.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
Volunteer (Hardware, Furniture, Cashier)
MCC Thrift Kent
01.2024 - Current
- Responsible for Warehouse Operations
- Carefully taking care of the items so that every item is presented and displayed at the best level to attract customers.
- All warehouse laborer duties including picking up, sorting, cleaning, record keeping, price labeling, and presenting in Store.
- Also supporting as a Cashier where I take care of all the transactions made, via Gift Cards, Debit/Credit Cards, and Cash.
Lead Business Analyst
American Express India Private Limited
05.2015 - 08.2023
- Defining and prioritizing product features and requirements based on customer feedback, market research.
- Ensuring that the product meets regulatory and legal requirements.
- Developing and maintaining a product roadmap to communicate the product vision and plan to stakeholders and development teams.
- Adherence to quality and compliance guidelines.
- Conducting user testing and gathering feedback to continually improve the product.
- Communicates effectively, oral and written between the teams to identify and document necessary information.
- Led cross-functional teams to successfully execute complex projects within scope, budget, and timeline constraints.
Customer Service Executive
I-tess Technologies Pvt. Ltd.
12.2010 - 01.2015
- Handling customer queries regarding to their telephone line.
- Switching phones and connections and billing queries.
- Explaining new phone plans and make them compare with existing plans.
- Addressing Phone Network Issues
- Helping customers with their emergency alarm connections attached with their phone lines.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Post-Graduate Certificate - Human Resource Management
Conestoga College
Doon, Campus04-2025
Post-Graduate Certificate - Management And Leadership Development
Conestoga College
Downtown, Campus04-2024
MBA - Finance
Symbiosis Centre of Distance Learning
Bachelor of Commerce -
Delhi University
High School -
CBSE Board
Skills
- Flexible
- Goal Oriented
- Creative
- Time Management
- Proactive
- Quality Assurance
- Team Development
- Business process improvement
- Team collaboration
- Data analysis
- Financial management
- Microsoft Excel
Languages
English
Hindi
Timeline
Store Associate
Dollarama
06.2024 - Current
Volunteer (Hardware, Furniture, Cashier)
MCC Thrift Kent
01.2024 - Current
Lead Business Analyst
American Express India Private Limited
05.2015 - 08.2023
Customer Service Executive
I-tess Technologies Pvt. Ltd.
12.2010 - 01.2015
Bachelor of Commerce -
Delhi University
High School -
CBSE Board
Post-Graduate Certificate - Human Resource Management
Conestoga College
Post-Graduate Certificate - Management And Leadership Development
Conestoga College
MBA - Finance
Symbiosis Centre of Distance Learning
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