Nikita Goyal
MCC Thrift Kent
Kitchener
14
years of professional experience
Knowledgeable with solid background in analyzing business processes and implementing effective solutions. Specialized in identifying areas for improvement and delivering actionable insights that align with organizational goals. Demonstrated expertise in data analysis and stakeholder collaboration.
Work History
Store Associate
2 Years 5 Months- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
Volunteer (Hardware, Furniture, Cashier)
2 Years 10 Months- Responsible for Warehouse Operations
- Carefully taking care of the items so that every item is presented and displayed at the best level to attract customers.
- All warehouse laborer duties including picking up, sorting, cleaning, record keeping, price labeling, and presenting in Store.
- Also supporting as a Cashier where I take care of all the transactions made, via Gift Cards, Debit/Credit Cards, and Cash.
Lead Business Analyst
8 Years 3 Months- Defining and prioritizing product features and requirements based on customer feedback, market research.
- Ensuring that the product meets regulatory and legal requirements.
- Developing and maintaining a product roadmap to communicate the product vision and plan to stakeholders and development teams.
- Adherence to quality and compliance guidelines.
- Conducting user testing and gathering feedback to continually improve the product.
- Communicates effectively, oral and written between the teams to identify and document necessary information.
- Led cross-functional teams to successfully execute complex projects within scope, budget, and timeline constraints.
Customer Service Executive
4 Years 1 Month- Handling customer queries regarding to their telephone line.
- Switching phones and connections and billing queries.
- Explaining new phone plans and make them compare with existing plans.
- Addressing Phone Network Issues
- Helping customers with their emergency alarm connections attached with their phone lines.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Post-Graduate Certificate - Human Resource Management
Post-Graduate Certificate - Management And Leadership Development
MBA - Finance
Bachelor of Commerce
High School
Skills
Flexible
Goal Oriented
Creative
Time Management
Proactive
Quality Assurance
Team Development
Business process improvement
Team collaboration
Data analysis
Financial management
Microsoft Excel
Languages
English
Hindi
Timeline
Store Associate
Dollarama
06.2024 - CurrentRead More
Volunteer (Hardware, Furniture, Cashier)
MCC Thrift Kent
01.2024 - CurrentRead More
Lead Business Analyst
American Express India Private Limited
05.2015 - 08.2023Read More
Customer Service Executive
I-tess Technologies Pvt. Ltd.
12.2010 - 01.2015Read More
Delhi University
Bachelor of Commerce
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CBSE Board
High School
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Conestoga College
Post-Graduate Certificate from Human Resource Management
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Conestoga College
Post-Graduate Certificate from Management And Leadership Development
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Symbiosis Centre of Distance Learning
MBA from Finance
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