Nikita Ylanan
North York,Canada
Summary
Professional sales leader with broad expertise in driving team success and achieving targets. Skilled in sales strategies, customer relationship management, and performance optimization. Strong focus on collaboration and adaptability. Known for reliability and keen ability to navigate changing market conditions.
Overview
11
11
years of professional experience
Work History
Team Lead/Sales Associate
Rogers Communications
10.2017 - 04.2024
- Managed team diversity to ensure outstanding customer service.
- Managed Samsung presence in designated location.
- Demonstrated exceptional ability to sustain highest satisfaction scores from 2018 through 2024.
- Facilitated accelerated career growth for junior sales associates through effective mentorship.
Assistant Manager
Guess
10.2013 - 02.2016
- Streamlined sales operations by providing support for essential activities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
College diploma - Cosmetology
Canadian Beauty College
Ontario05.2025
Diploma - Medical laboratory Technician
Medix College
Toronto, ON01.2015
Skills
- Management (3 years)
- Training & development (9 years)
- Cash handling (9 years)
- Customer retention (7 years)
Languages
English
Professional Working
Tagalog
Native or Bilingual
Timeline
Team Lead/Sales Associate
Rogers Communications
10.2017 - 04.2024
Assistant Manager
Guess
10.2013 - 02.2016
College diploma - Cosmetology
Canadian Beauty College
Diploma - Medical laboratory Technician
Medix College