Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Certification
Timeline
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NIKITA CHAUHAN

Toronto,ON

Summary

Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Warehouse Associate (Return Processor)

TojaGrid
Oakville, ON
03.2023 - 01.2024
  • Packed and labeled merchandise to prepare for loading and shipment to customers
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment
  • Examined packages and goods for damage and notified vendors of replacement needs
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
  • Inspected returned items to identify damage or defects, documenting information in database
  • Input clear customer account notes in internal computer systems to document return reasons
  • Updated databases with new and modified customer data.
  • Monitored production processes to ensure quality standards were met and documented results of inspections.

Retail Assistant

V-mart
09.2021 - 09.2022
  • Helped customers select merchandise and stock piling
  • Restocked and organized shelves during slow periods to maintain store appearance
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

Customer Care Executive

Teleperformance
Mohali, India
08.2020 - 08.2021
  • Assisted customers with their problems and resolved their queries with excellent customer service support and build company value
  • Maintained high satisfaction score by consistently resolving first-call issues
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Followed up on emailed or web-submitted customer inquiries within standard response times
  • Kept customer and system account information accurate and current to support timely resolutions for concerns
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail as follow-up
  • Documented customer correspondence in CRM to track requests, problems and solutions.

Education

Graduate Certificate - Baking Skills

Centennial College
Toronto, ON
08-2024

Graduate certificate - Human Resource Management

Algoma University
08.2023

Master of Arts - English Literature

Kurukshetra University
06.2021

Bachelor of Arts (Honours) -

Kurukshetra University
06.2018

Skills

  • Time management
  • Microsoft Office: Word, PowerPoint Emails Excel
  • Warehouse Operations
  • Building Customer Relationships and Loyalty
  • Merchandise Receiving and Handling Returns and Exchanges
  • Merchandising and Display
  • Engaging with Diverse Customers
  • Strong Communication and Interpersonal Skills
  • Safety and Cleanliness Standards
  • Food Safety
  • Recipe-Based Cooking
  • Food Safety and Sanitation
  • Quality Control
  • Batter and Filling Preparation
  • Food Handling Standards

Languages

  • English, Professional
  • Hindi, Professional
  • Punjabi, Professional

Hobbies and Interests

  • Socialization
  • Reading novels
  • Physical exercises

Certification

  • First Aid and CPR

Timeline

Warehouse Associate (Return Processor)

TojaGrid
03.2023 - 01.2024

Retail Assistant

V-mart
09.2021 - 09.2022

Customer Care Executive

Teleperformance
08.2020 - 08.2021

Graduate Certificate - Baking Skills

Centennial College

Graduate certificate - Human Resource Management

Algoma University

Master of Arts - English Literature

Kurukshetra University

Bachelor of Arts (Honours) -

Kurukshetra University

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NIKITA CHAUHAN