Nikita Boyd
Toronto,ON
Summary
Detail-oriented team player with strong organizational skills and an extensive background in customer service seeks a position where a positive attitude, strong work ethic and a friendly smile are considered essential assets.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Tori's Bakeshop
04.2024 - 09.2024
- Pleasantly interacted with customers and promote fun, positive environment.
- Opened/closed store and handled all responsibilities associated with these, often alone.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- organized bakery delivers as well as unloaded all deliveries into their designated space.
- answered phones and provided customer service for all inquiries or complaints.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Cleaned counters, machines, utensils, and seating areas daily.
Hostess
The Gull And Firkin Pub
05.2023 - 09.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Directed customers to their tables and provided menus, water and answer any questions before servers were able to greet them.
- took over responsibilities of bussers if the restaurant became busy.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Backed up servers by checking on tables and retrieving items for guests.
Receptionist/Assistant
Envy Hair Studio
10.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors a positive first impression.
- Answered phones promptly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Helped maintain a clean salon space by frequently cleaning high-use areas.
Waitress
Vivetha Bistro
09.2021 - 09.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Served customers their food and drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Inspected dishes and utensils for cleanliness.
Dog Groomer
Pawber Shop 6IX
01.2022 - 08.2022
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Fed, walked and bathed animals.
- Booked appointments for new and existing clients.
Supervisor
No Bones About It
01.2021 - 12.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Trained new employees to ensure proper understanding of business procedures and proper care of the animals.
- Ensured proper business presence on various social media platforms by creating and updating posts.
Dog Groomer
No Bones About It
06.2020 - 01.2021
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
Dog Daycare Attendant
No Bones About It
10.2018 - 06.2020
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Communicated professionally with pet owners via phone, email, and text.
- Followed pet care instructions for dietary needs and medication regimens.
- Educated visitors and staff on proper animal care and handling.
Volunteer
Malvern Collegiate Institute
09.2019 - 07.2022
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Helped incoming students to feel welcome to new environments.
- Answered student questions and concerns in order to create a soothing and comforting space.
- Gave tours of the school and provided information about school events and important spaces.
- Led group discussions and activities to meet different student needs.
Volunteer
Mattie's Place
12.2020 - 02.2021
- Volunteered as a photographer to aid in dog adoptions.
- Answered questions about the animals, and their required needs.
- Communicated with clients with any concerns they may have had.
- Promoted adoption events via social media.
- Took photos of all owners with their pets as a charity event to raise money for the animals in the shelter.
Volunteer
Applegrove Community Complex
06.2018 - 07.2018
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Helped staff in the organization of activities for the children.
- Provided a positive and up-beat attitude when working with the children.
- Organized and participated in events during the summer camp.
Education
Bachelor of Arts - Sociology/Criminology
Queen's University
Kingston, ON04.2026
High School Diploma -
Malvern Collegiate Institute
Toronto, ON06.2022
Skills
- Telephone Skills
- Organization and Efficiency
- Staff Management
- Patient Information Collection
- Project Management
- Customer service and verbal communication
- Costumer Inquiries
- Time Management
- Good collaboration with others
- Restock Shelves
- Greet Visitors
- Sales Expertise
Certification
- Certified in First Aid and CPR with Canadian Red Coss.
- Bronze Cross Certification
- Bronze Medallion Certification
- Smart Serve Certification
Timeline
Barista
Tori's Bakeshop
04.2024 - 09.2024
Hostess
The Gull And Firkin Pub
05.2023 - 09.2023
Receptionist/Assistant
Envy Hair Studio
10.2022 - 05.2023
Dog Groomer
Pawber Shop 6IX
01.2022 - 08.2022
Waitress
Vivetha Bistro
09.2021 - 09.2022
Supervisor
No Bones About It
01.2021 - 12.2021
Volunteer
Mattie's Place
12.2020 - 02.2021
Dog Groomer
No Bones About It
06.2020 - 01.2021
Volunteer
Malvern Collegiate Institute
09.2019 - 07.2022
Dog Daycare Attendant
No Bones About It
10.2018 - 06.2020
Volunteer
Applegrove Community Complex
06.2018 - 07.2018
Bachelor of Arts - Sociology/Criminology
Queen's University
High School Diploma -
Malvern Collegiate Institute
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