Nikita Arora
Etobicoke,ON
Summary
- Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
- Good command over M.S Office
- Verbal, interpersonal, and written communication.
- Understanding Customer Needs
- Training and Development
- Honest and Ethical
- Flexible and ability to work in stressful environments.
- Possess good leadership qualities and work efficiently under team leader.
- Exhibits exceptional troubleshooting skills with the capability to make wise decisions
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Seatainer Terminals Ltd.
Kleinburg
07.2023 - Current
- Assist with administrative procedures including billing and keying in estimates
- Answering incoming phone calls and directing enquiries to appropriate staff
- Entering Booking and release numbers in system
- Preparing inventory listing for customers as required
- Assemble data and prepare reports on Microsoft excel and Depot Systems as requested by management
- Greet visitors and direct them to the appropriate staff
Security Officer
Paladin security
Etobicoke, Ontario
03.2022 - Current
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Provided friendly and professional assistance to employees, visitors and customers.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
Customer Service Representative
TTC
Etobicoke, Ontario
05.2023 - 10.2024
- Delivered excellent customer service by identifying needs and recommending custom solutions.
•Assist customers while subway clousers, by giving directions.
Education
Advanced Diploma - Operational Management, Managerial Accounting, Finance, Marketing, Business law
Sault College
Toronto, Canada12.2022
High School Diploma - Accountancy, Business Studies, Economics, Mathematics
Spring Field Convent School
Bagha Purana, Punjab, India03.2020
Skills
- Microsoft Excel
- Communication skills
- Visitor management
- Data entry documentation
- Time management
- Data entry
Career Objectivity
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Timeline
Administrative Assistant
Seatainer Terminals Ltd.
07.2023 - Current
Customer Service Representative
TTC
05.2023 - 10.2024
Security Officer
Paladin security
03.2022 - Current
Advanced Diploma - Operational Management, Managerial Accounting, Finance, Marketing, Business law
Sault College
High School Diploma - Accountancy, Business Studies, Economics, Mathematics
Spring Field Convent School