NIKITA ALMEIDA
Toronto,ON
Summary
A seasoned CRM consultant with over six years in the BFSI domain, specializing in bespoke solutions and project management. Skilled in agile methodologies and API integration. Proficient in SQL, PL-SQL, Tableau, and Power BI.
Overview
11
11
years of professional experience
Work History
Software Developer
Aahan Communications Pvt. Ltd.
04.2017 - 02.2028
- Collaborated with Business Analysts to gather and analyze project requirements
- Developed and tested web services using ASP.NET, SQL and PL-SQL
- Designed and maintained databases in SQL Server, adhering to database design and normalization principles
- Performed and documented test scenarios and executed extensive application tests to affirm functionality, reliability, and quality
- Utilized Visual Studio and Git for coding, debugging, and version control.
Software Engineer
Acidaes Solutions PVT LTD
03.2018 - 04.2023
- Led CRM projects as a technical consultant within delivery service group, providing detailed guidance to ensure successful outcomes
- Conducted a detailed analysis of the client's business processes to pinpoint areas for enhancement, developed technical documentation for each project I have managed
- Provided technical support for CMS implementation at The Reserve Bank of India, overseeing the entire process from initiation to on-site deployment
- I managed CRM solution deployment for Axis Bank and The Reserve Bank of India, developing and enhancing over 120 reports, leading migrations to production, and conducting comprehensive testing across all environments
- Oversaw the complete CRM solution implementation for IndusInd Bank and provided ongoing technical development support for 2 years following the deployment
- Skilled in developing complex SQL queries and having detailed knowledge of SQL processes and functions to optimize database performance and speed up data retrieval
- Provided release plans to development teams during the implementation phase of CRM projects, guaranteeing compliance with technical specifications and industry best practices
- Expertise in merging different systems and technologies, such as APIs and middleware, to enhance CRM capabilities across different clients
- Demonstrated proficiency in utilizing Tableau, Power BI, and Excel for data analysis, facilitating strategic decision-making.
Education
Post Graduation - Information Technology Business Analysis
Conestoga College
Kitchener ( Canada)08.2024
Engineering - Information Technology
Xavier Institute of Engineering
Mumbai04.2016
Skills
Language:
SQL, Oracle, Python, XML, XSLT, JSON
Product:
CRMnext Application, JIRA, Trello, NetSuite
Databases:
MS SQL Server, Oracle, MySQL, Access, PostgreSQL
Build & Version control:
Git
Tools and Cloud:
SSMS, Oracle SQL Developer, Visual Studio, Soap UI, Postman, Windows Event Viewer, IIS, SQL Profiler, Power BI, Tableau, Bizagi, MS Visio, MS Project, Dynatrace, Talend
Microsoft Office:
Word, Excel, PowerPoint, Outlook
Server:
Windows Server 2012 R2
Volunteer Experience
NavigatingTomorrow (Conestoga College) – Networking event
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Software Engineer
Acidaes Solutions PVT LTD
03.2018 - 04.2023
Software Developer
Aahan Communications Pvt. Ltd.
04.2017 - 02.2028
Post Graduation - Information Technology Business Analysis
Conestoga College
Engineering - Information Technology
Xavier Institute of Engineering
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