Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Accomplishments
Work Preference
Software
Languages
Interests
Websites
Hi, I’m

Nikia Howlett

Administrative Assistant
St. John’s,NL
To be able to look back upon one’s life in satisfaction, is to live twice.
Kahlil Gibran
Nikia Howlett

Summary

Highly organized and detail-oriented professional with a broad range of experience in office administration. Skilled in providing comprehensive administrative support, optimizing workflow processes, and fostering a productive work environment. Known for exceptional multitasking abilities, adept at juggling multiple responsibilities while maintaining strong attention to detail and meeting strict deadlines.

Overview

5
years of professional experience
1
Certification

Work History

Stella's Circle
St. John's, Newfoundland And Labrador

Administrative Assistant
06.2024 - Current

Job overview

  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed agendas and meeting minutes to support executive needs.
  • Gathered information, scanned records and maintained confidentiality of electronic data.

St. John Ambulance
St. John's, NL

Administrative Assistant
12.2022 - 05.2024

Job overview

  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Created, edited, and processed invoices in Microsoft Dynamics 365.
  • Updated filing to organize office documentation, maximizing efficiency and increasing productivity.
  • Discussed and coordinated private courses for various companies and organizations.
  • Received and processed shipments from Canada Post and various couriers.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.

H&R Block
St. John's, NL

Customer Service Specialist (Contract)
01.2022 - 05.2022

Job overview

  • Prepared necessary paperwork and reports.
  • Stored and ensured privacy on filing returns.
  • Reviewed Canada Revenue Agency accounts.
  • Verified documentation to identify cases of misinterpretation or miscalculation of data entry.
  • Calculated fees to charge clients following the tax service offered.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Horizon Maritime
St. John's, NL

Executive Administrative Assistant (Summer Job)
06.2019 - 08.2019

Job overview

  • Provided general support to clients by responding to phone calls and emails.
  • Prepared letters, emails, and other correspondence on behalf of office staff.
  • Maintained supplies by conducting monthly inventory checks.
  • General office procedures such as wiping and sanitizing areas.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Entered customer information and updates in database system to track leads, interactions, and relationships.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Education

College of The North Atlantic, PPD Campus
St. John's, NL

Office Administration Executive Program

Skills

  • Microsoft Office Suite
  • Data Entry (90 wpm)
  • Time Management
  • Multitasking and Prioritization
  • Calendar Management
  • Customer Relations
  • Database Management
  • Teamwork
  • Communication
  • Problem Solving
  • Attention to Detail
  • Invoice Processing
  • Document Control
  • Inventory Systems

Certification

  • Diploma in Office Administration - Executive: 09/2019 - 12/2022
  • Standard First Aid/CPR C/AED: 04/2023 - 04/2026
  • Service Best Workshop – Hospitality NL: 10/2023
  • WHMIS (GHS) Training Online: 01/2023

References

  • Janet M. Kovich, Supervisor: Horizon Maritime, 89 Water Street, St. John’s, NL, A1C 1A4, (709) 757-0183, janet.kovich@horizonmaritime.com
  • Jackie Whitten, Office Manager/Tax Specialist: H&R Block, 556 Main Rd., St. John’s, NL, A1S 1E1, (709) 728-8513, jwhitten@nl.rogers.com
  • Dawn Osmond, IT Manager: St. John Ambulance, 8 Thomas Byrne Drive, Mount Pearl, NL, A!N 0E1, (709) 728-3116, dawn.osmond@sja.ca

Timeline

Administrative Assistant

Stella's Circle
06.2024 - Current

Administrative Assistant

St. John Ambulance
12.2022 - 05.2024

Customer Service Specialist (Contract)

H&R Block
01.2022 - 05.2022

Executive Administrative Assistant (Summer Job)

Horizon Maritime
06.2019 - 08.2019

College of The North Atlantic, PPD Campus

Office Administration Executive Program

Accomplishments

  • Achieved a typing speed of 92 words per minute through dedicated practice and focused skill development, demonstrating exceptional efficiency and accuracy in written communication tasks.
  • Developed and implemented new inventory procedures, which resulted in increased company efficiency and productivity.
  • Coordinated weekly team meetings and drafted agendas and meeting minutes to increase meeting efficiency and effectiveness.
  • Reviewed and updated client correspondence files and scheduling database.
  • Responded to 50+ customer inquiries each day.
  • Reviewed and updated client correspondence files and scheduling database.

Work Preference

Work Type

Full Time

Location Preference

On-SiteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid sick leave

Software

Word

Excel

PowerPoint

Outlook

Access

Adobe Acrobat

Google Docs

Google Sheets

Microsoft Teams

Microsoft Dynamics 365

Zoom

Dropbox

OneDrive

Google Forms

Languages

English
Native language
French
Intermediate (B1)
B1

Interests

Computer Technology

Networking

Artificial Intelligence

Leadership Development

Reading

Travel

Websites

Similar Profiles

CREATE PROFILE
Nikia HowlettAdministrative Assistant