Summary
Overview
Work History
Education
Skills
Timeline
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Nikiah Williams

Los Angeles

Summary

Dynamic dedicated Retail Manager at Vons with exceptional communication and customer service skills. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Professional in bakery operations with experience in leading teams and driving results. Skilled in inventory management, quality control, and customer service. Strong focus on team collaboration and adapting to changing needs. Reliable, resourceful, and ready to deliver exceptional bakery outcomes.

Overview

20
20
years of professional experience

Work History

Bakery Manager

Vons
06.2010 - Current
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Managed all baking operations professionally and handled all problems confidently.
  • Arranged bakery displays to showcase bake goods to drive product sales.
  • Assisted baker and cake decorated with producing
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
  • Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
  • Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.

411 Operator

Verizon
04.2007 - 01.2009
  • Navigated multiple databases simultaneously with ease while speaking with callers on the phone, enabling quick retrieval of requested information without delay.
  • Answered questions about third-party charges and refunded incorrect bills.
  • Accessed number directories to provide relevant information to callers.
  • Connected local and long distance calls.
  • Helped callers locate specific businesses, residences or public buildings with mapping assistance.
  • Managed high volume of incoming calls from customers, providing outstanding customer service to callers.

Cashier

Superior Groceries
01.2005 - 03.2006
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Retail Management Certificate Program -

Cerritos College
Norwalk, CA
08-2024

GED -

Hesperia Adult School
Hesperia, CA
05-2008

Skills

  • Great communication and customer service skills
  • Teamwork and Collaboration
  • Complex Problem-solving
  • Typing (35 wpm), 10 key, Microsoft word, Excel and Powerpoint
  • Staff training and development
  • Calm and Pleasant Demeanor
  • Strategic planning
  • Work Planning and Prioritizing

Timeline

Bakery Manager

Vons
06.2010 - Current

411 Operator

Verizon
04.2007 - 01.2009

Cashier

Superior Groceries
01.2005 - 03.2006

Retail Management Certificate Program -

Cerritos College

GED -

Hesperia Adult School

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Nikiah Williams