Niki Wiersema
Enderby,B.C.
Summary
Experienced in Trauma Informed Crisis Intervention. Skilled in active listening, relationship-building and collaborative problem-solving. Good communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need.
Overview
10
10
years of professional experience
Work History
Transition House Operations Manager
S.A.F.E. Society
01.2021 - Current
- Schedules and supervised staff and kept employees compliant with agency policies and procedures
- Assisted in recruiting, hiring and training of team members
- Developed systems and procedures to improve operational quality and team efficiency
- Observed each employee's individual strengths and initiated further training to improve areas of weakness
- Established positive and effective communication among staff
- Reported issues to higher management with great detail
- Completed statistical data collection.
Crisis Intervention Support Worker
S.A.F.E. Society
03.2016 - Current
- Provide support to both women and children who have suffered various forms of abuse
- Experienced in working with women with a variety of life’s challenges such as mental health challenges, substance misuse and PTSD
- Referring clients to appropriate outside agencies
- Facilitator of in-house meetings, group and teaching life skills
- Supervision and monitoring of clients in communal living environment
- Used skills such as active listening and collaborative problem-solving daily to connect with clients and address concerns
- Evaluated risk to clients by gathering information and conducting assessments and intake procedure
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures
- Conversed with individuals in crisis which called crisis line or texted webchat for assistance
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Residential Worker
John Howard Society
05.2013 - 10.2015
- Experienced in working with adults with mental health challenges and substance dependence
- Immediate Assessment and Intake
- Assisted residents with basic activities of daily living
- Supporting residents in both women’s and men’s low barrier shelter
- Referring clients to appropriate outside agencies
- Scheduling and supervision of daily chores and activities
- Client supervision, monitoring and support in residential setting
- Administering medications
Education
Training Certificate Completion -
BCSTH
Vancouver, BCSkills
- Quick learner and can adapt to various work environments
- Proficient people skills and excellent communication skills
- More than capable of working alone or with minimal supervision
- Documentation Skills
Timeline
Transition House Operations Manager
S.A.F.E. Society
01.2021 - Current
Crisis Intervention Support Worker
S.A.F.E. Society
03.2016 - Current
Residential Worker
John Howard Society
05.2013 - 10.2015
Training Certificate Completion -
BCSTH
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