NIKI PATEL
Winnipeg
Summary
Dynamic professional with extensive experience in customer service and office management. Proven ability to enhance client relationships and streamline operations. Skilled in scheduling and money handling, with a strong focus on achieving results and exceeding client expectations. Committed to delivering exceptional service and fostering team development.
Overview
8
8
years of professional experience
Work History
FRONT DESK COORDINATOR
THE MAGIC ROOM SPA
Winnipeg
10.2024 - Current
- Built relationships with long-term clients through individualized and outstanding customer service.
- Responded to customer inquiries via phone, email, and in person.
- Updated customer information in databases regularly to ensure accuracy of records.
Front Desk Receptionist
ALMOND NAIL BAR
Winnipeg
07.2023 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Resolved customer problems and complaints
- Handled cash transactions accurately, balancing the register at the end of each shift.
Assistant Manager
TIM HORTONS
Winnipeg
08.2021 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Mentored team members to enhance professional development and accountability in workplace
Insurance Sales Representative
MAHINDRA
Ahmedabad
06.2017 - 08.2019
- Reviewed customer needs and financial means to determine appropriate policy offerings
- Maintained detailed records of customer information and policy sales
- Stayed in touch with clients to assess changing demands and offer new solutions
- Followed up promptly with interested clients to close sales
Education
Diploma - Global Business Studies
Northern College of Applied Arts And Technology
South Porcupine, ON04.2021
M.COM - Accounting And Finance
H.A COLLEGE OF COMMERCE
AHEDABAD, INDIA04.2019
Skills
- Scheduling
- Office Management
- Product and service knowledge
- Operations Management
- Money handling
- Customer service
Timeline
FRONT DESK COORDINATOR
THE MAGIC ROOM SPA
10.2024 - Current
Front Desk Receptionist
ALMOND NAIL BAR
07.2023 - 09.2024
Assistant Manager
TIM HORTONS
08.2021 - 10.2023
Insurance Sales Representative
MAHINDRA
06.2017 - 08.2019
Diploma - Global Business Studies
Northern College of Applied Arts And Technology
M.COM - Accounting And Finance
H.A COLLEGE OF COMMERCE
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