Niki Nikolaou

• Managing work flow between receiving and shipping departments
• Managing a staff of 15-20 team members
• Updating customer requests as required
• Investigate customer service issues that arise in the warehouse
• Responding to receiving and shipping inquiries
• Ensuring all health and safety protocols are followed
• Assisting in evaluating current processes and developing best practices
• Assessing daily priorities and putting tools in place to reach daily goals
• Monitor employee performance and offer mentoring and leadership to improve any deficiencies.
• Manage shipping and receiving, distribution, and workplace safety.
• Maintain high levels of accuracy in daily operations.
• Performed troubleshooting to resolve issues with equipment, devices and products.
• Supported production workers in meeting goals without compromising safety and compliance.
• Stand in for manager during holidays/sickness

• Supervised work flow between receiving, processing and shipping departments
• Supervising a staff of 30-40 team members
• Updating customer requests as required
• Investigate customer service issues that arise in the warehouse
• Responding to receiving, processing and shipping inquiries
• Ensuring all health and safety protocols are followed
• Assisting in evaluating current processes and developing best practices
• Assessing daily priorities and putting tools in place to reach daily goals
• Monitor employee performance and offer mentoring and leadership to improve any deficiencies.
• Supervise shipping and receiving, processing, and workplace safety.
• Maintain high levels of accuracy in daily operations.
• Performed troubleshooting to resolve issues with equipment, devices and products.
• Supported production staff in meeting goals without compromising safety and compliance.
• Stand in for manager during holidays/sickness

• Electronically preparing invoices for libraries
• Running various reports for specific libraries
• Packing material to be shipped
• Delegating tasks to team members
• Responding to library requests
• Updating pertinent information into our shipping instruction manual
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.

Electronically receiving material

Unpacking boxes of books, dvd's etc

Sorting material and slipping with proper cataloging tag Organizing material by numerical code

• Double-checked cargo inventories and documentation for accuracy.

• Assembled components with minimal supervision, exceeding expected project milestones.
• Follow detailed assembly instructions for each station to ensure quality
• Working various stations on the assembly line which includes working with very small and fragile parts
• Report problems with quality, equipment and materials to production supervisor
• Maintaining a safe and very clean work environment

• Maintaining a high level of customer service
• Consistently hit and exceeded sales targets
• Recruiting, hiring and training staff
• Preparing weekly schedules, daily sales goals, daily planners and necessary paperwork
• Controlling wages and inventory
• Maintaining visual presentation at a high level
• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

• Maintaining a high quality of customer service
• Recruiting, hiring and training staff
• Preparing weekly schedules, daily sales goals, daily planners and other paperwork
• Controlling wages and inventory
• Maintaining the visual presentation at a high level
• Opening and closing the store
• Shipping and receiving stock

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Completing daily logs and paperwork
• Opening and closing the store
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.