Niki Mitchell
Nanaimo,Canada
Summary
Reliable and experienced Building Manager overseeing a portfolio of 127 residential units in Nanaimo, BC. Proven ability to maintain tenant satisfaction, coordinate maintenance, and ensure building safety and cleanliness. Strong knowledge of Residential Tenancy Act regulations and CRM systems. Seeking to transition into a Property Manager role to apply hands-on experience managing a large portfolio.
Overview
7
7
years of professional experience
Work History
Building Manager
Pacific Cove Property Management
01.2019 - Current
- Manage day-to-day operations of a portfolio of 127 residential units, ensuring a safe and welcoming environment for tenants
- Respond to tenant requests, complaints, and emergencies with professionalism and efficiency
- Coordinate with contractors and service providers for repairs, maintenance, and inspections
- Enforce building policies and lease terms while maintaining positive tenant relationships
- Conduct routine inspections and perform light maintenance and cleaning duties
- Provide regular updates to head office on building conditions, tenant concerns, and service needs
- Serve as on-call contact for after-hours and emergency situations
Education
High School Diploma -
Vanier High School
Courtenay, BC01.1998
Skills
- Tenant communication and conflict resolution
- Maintenance coordination and vendor supervision
- Emergency and after-hours response
- Lease enforcement and tenant relations
- Cleaning, inspections, and light repairs
- CRM system experience
- Firm understanding of Residential Tenancy Act regulations and policies
- Time management and organization
- Property upkeep and safety compliance
Timeline
Building Manager
Pacific Cove Property Management
01.2019 - Current
High School Diploma -
Vanier High School