NIKI MAHMOUDZADEHNIKNAM
North York,Ontario
Summary
- Management & Communication Skills: Developed through working in multiple course-related projects and customer service.
- Outstanding teamwork and interpersonal skills: Attained as a team member in school projects and work experience.
- Intercultural Competence: Passionate about working with clients and teams with diverse cultural backgrounds; fluency in English, Persian.
- Proficient in multitasking: Prioritizing multiple tasks effectively; especially in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Key Holder
Allwyn’s Bakery
12.2018 - 05.2023
- Managed and organized store individually and in collaborative environment to achieve higher sales and customer satisfaction
- Contributed to team success by completing jobs quickly and accurately
- Proactively resolve more than 10 customer inquiries and requests such as refunds, exchanges, and returns per week using active listening and solution-focused approach
- Trained and supervised new employees to apply best practices in customer service and store operations
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff
- Prepared and submitted reports to keep management informed of sales activities and progress
- Streamlined opening and closing procedures as integral member of store staff.
Front, house Assistance Volunteer
Toronto International Film Festival
09.2018 - 09.2019
- Providing customer service and front-of-house assistance
- Delivered information and details of interest about facility to visitors
- Managing lineups, scanning tickets, ushering, and encouraging the public to vote for the Grolsch People’s Choice Award
- Built and established positive relationships with patrons, team members and supervisors
Ambassador and Festival Administrative Volunteer
Luminato Festival
05.2018 - 06.2018
- Warmly welcomed and actively engaged guests at the different venues and festival sites
- Represented as the public face of Luminato by greeting guests, answering general questions and providing information about different activities
- Worked behind the scenes by providing general office work such as scheduling, on-shift updates and data entry
Member of Student Union
Institute of Architecture, Art University of Tehran
10.2016 - 05.2017
- Devised and executed programs, classes and different celebrations relating to architecture program
- Responsible for designing and editing posters
- Provided customer service by answering telephones and guiding students
- Presented and informed students and faculty about new events through social media
- Demonstrated respect, friendliness and willingness to help wherever needed
Student Tutor
Self-employeed
10.2015 - 02.2016
- Conduct one-on-one tutoring sessions for high-school and first year undergraduate students in various subjects such as Math, English and drawing sketch
- Explain concepts in easy to understand language tailored specifically for each student
- Help students establish valuable study skills to apply to their coursework
- Employed enthusiastic and caring approach to reach and motivate students.
Education
Bachelor of Design - Environmental Design: Interior Design
OCAD University
Toronto, ON05.2024
Online Certificate - UX/UI Design
UX Land
03.2024
Bachelor of Architectural Studies (BAS) - Architecture Studies
Art University of Tehran
Tehran, Iran Skills
Soft Skills:
- Communication
- Problem-Solving
- Teamwork
- Fast Learner
- Excellent attention to detail
- Patience
- Event Planning
Software:
- Microsoft Suit
- Autodesk AutoCAD
- Sketchup
- Lumion
- Enscape
- Sketchbook
- InDesign
- Adobe Photoshop
- Miro
- Figma
- Canva
Timeline
Key Holder
Allwyn’s Bakery
12.2018 - 05.2023
Front, house Assistance Volunteer
Toronto International Film Festival
09.2018 - 09.2019
Ambassador and Festival Administrative Volunteer
Luminato Festival
05.2018 - 06.2018
Member of Student Union
Institute of Architecture, Art University of Tehran
10.2016 - 05.2017
Student Tutor
Self-employeed
10.2015 - 02.2016
Bachelor of Design - Environmental Design: Interior Design
OCAD University
Online Certificate - UX/UI Design
UX Land
Bachelor of Architectural Studies (BAS) - Architecture Studies
Art University of Tehran
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