Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Niki Harron

Calgary,AB

Summary

To re-enter the workforce after having dedicated the past 13 years to supporting my husband's career and raising a family. Professional and an organized dental receptionist with a passion for delivering exceptional patient care and administrative support. Seeking to contribute my skills and experience to a dynamic dental practice that values professionalism, efficiency, and patient satisfaction.

Highly motivated and detail-oriented dental receptionist with 15 years of experience in managing front desk operations and providing excellent customer service in dental offices. Proficient in appointment scheduling, insurance verification, patient records management, and maintaining a welcoming and organized reception area. Possess strong interpersonal and communication skills, as well as the ability to work effectively in a fast-paced environment.

Overview

14
14
years of professional experience

Work History

Dental Receptionist/Office Manager

Dr. Nasim Anderson
01.2007 - 01.2010
  • Greet and welcome patients with a friendly and courteous demeanor, ensuring a positive first impression
  • Schedule patient appointments efficiently, coordinating with the dental team to optimize the daily schedule
  • Verify insurance coverage, explain treatment costs, and assist patients in understanding their insurance benefits
  • Maintain accurate patient records, updating personal and insurance information as necessary
  • Handle billing and payment processing, ensuring that patient accounts are current and accurate
  • Answer incoming calls and emails, addressing patient inquiries and scheduling requests promptly
  • Assist with administrative tasks, including filing, data entry, and maintaining the cleanliness of the reception area
  • Some chairside, sterilization of rooms and dental equipment.

Dental Receptionist/Scheduling Coordinator

Dr. Maduke and Dr. Bulat
01.2004 - 01.2007
  • Provided vital support to the dental receptionist team by managing patient check-in and check-out procedures
  • Assisted with scheduling appointments, confirming upcoming appointments, and sending appointment reminders
  • Collaborated with orthodontists to send and receive pre-authorizations along with setting up affordable payment plans for patients
  • Performed multiple record consultations with families
  • Assisted in managing office supplies, ensuring inventory levels were maintained
  • Responded to patient inquiries in a professional and courteous manner, both in person and over the phone.

Dental Receptionist/Office Manager

Dr. Robin Anderson
01.1996 - 01.2004
  • Answer 3-line switchboard for 3 dentist
  • Schedule, confirm and reschedule appointments for patients
  • Collect and enter insurance companies payments for patients
  • Obtain dental coverage information from insurance companies
  • Process pre-authorization and treatment plan estimates
  • Handled all cash, credit card and debit payments from patients
  • Bank Deposits
  • Ran daily end of the day reports along with month and year end reports
  • Ordered supplies for the front desk.

Education

High School Diploma -

Port Moody Senior Secondary
Port Moody, B.C.
01.1997

Skills

  • Appointment Scheduling
  • Insurance Verification
  • Patient Records Management
  • Front Desk Operations
  • Customer Service
  • Billing and Payment Processing
  • Dental Software (Dentrix, Cleardent)
  • Multitasking and Prioritization
  • Team Collaboration
  • Reminder Calls
  • Claim Verifications
  • Payment Plans
  • Patient Care

References

Available upon request

Timeline

Dental Receptionist/Office Manager

Dr. Nasim Anderson
01.2007 - 01.2010

Dental Receptionist/Scheduling Coordinator

Dr. Maduke and Dr. Bulat
01.2004 - 01.2007

Dental Receptionist/Office Manager

Dr. Robin Anderson
01.1996 - 01.2004

High School Diploma -

Port Moody Senior Secondary
Niki Harron