NIKI EVANS
Victoria,BC
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property, office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
21
21
years of professional experience
Work History
Property Manager
Devon Properties Ltd.
06.2018 - Current
- Handle tenant complaints promptly and appropriately, calling in repairmen, and other support services when needed
- Complete final move-out walk-throughs with tenants to identify required repairs and charges
- Follow up on delinquent tenants and coordinate collection procedures
- Maintain original leases and renewal documents in digital and hardcopy format for property management office
- Introduce prospective tenants to types of units available and perform tours of premises when required
- Monitor progress of construction and maintenance projects and notify appropriate individuals of project updates, delays, and schedule changes
- Receive, review and approve invoices, ensuring adequate procurement processes are followed
- Verify income, assets, and expenses, and assess if income and rental history is appropriate for the unit applicants are seeking
- Monitor tenant behavior and implement corrective action to maintain order in assigned portfolio
- Monitor timely receipt and reconciliation of rent collections in accordance with the Residential Tenancy Act
- Communicate effectively with owners, residents, trades and Building Managers
- Conduct regular inspections of both interior and exterior of properties for damage, maintenance and upkeep
- Implement and enforce policies and procedures to maintain properties to highest standards.
- Deliver emergency 24-hour on-call service for tenants on building issue
- Coordinate appointments to show marketed properties when required
- Provide leadership, supervision and support to a team of 18 Building Managers with a portfolio of 24 buildings through coaching, problem solving and professional development
- Participate in recruitment, retention and labor relations matters for direct reports
- Help the Executive Team develop and implement department goals, targets, and operational requirements consistent with organizational objectives
- Oversee procurement processes for maintenance and ensure appropriate use of quote requests and purchase orders
- Oversee Contractor management, sourcing out work as required within established procurement process ensuring clear expectations and guidelines are set for contractors working at our buildings
- Ensure suite inspections are conducted regularly and corrective maintenance action is scheduled as required, and tenancy issues observed are addressed as required
- Initiate, respond and attend Dispute Resolution Hearings when required
- Offload buildings while working closely with admin team, realtors and owners to ensure all documentation is provided, service contracts are cancelled, tenants are notified and staffing is addressed
- Onload new buildings while working closely with admin team, realtors and owners to ensure all documentation is obtained, service contracts are initiated. tenants are notified and staffing is addressed
Project Manager Assistant
ON SIDE RESTORATION SERVICES
06.2012 - 01.2016
- Greeted clients as first point of contact in office and via phone
- Assisted Project Manager with successful full cycle of assigned projects; from initiation to completion, including receipt of payment
- Ensured all project documentation is accurate and uploaded into internal and external claims systems
- Assisted Project Manager with client communication and meetings
- Ensured work authorization, completion certificates and all other required documents are obtained band completed by client
- Ensured work order tasks and purchase orders are completed and uploaded in a timely manner
- Ensured invoicing is completed accurately in line with client protocols
- Support and manage outstanding receivables
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Supported senior managers and department leaders by completing projects and problem resolution under tight schedule demands.
Customer Contact Representative
ICBC TELEPHONE CLAIMS
07.2008 - 12.2011
- Answered incoming calls and created new claim files for insurance customers reporting fraud, theft, vandalism or other comprehensive claims
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and policy changes.
- Answered incoming calls from the Police CPIC line
- Answered incoming calls from the fraud reporting line, searched for corresponding file or created new file and made appropriate notations
- Updated existing claim files with new or revised information
- Completed back-end filing and processing of paperwork such as Roadside Plus reimbursements and collecting and mailing documents to insureds
- Ensured protocols were followed as per the Freedom of Information and Protection of Privacy Act
Assistant Manager
AMERICAN EAGLE OUTFITTERS
04.2007 - 07.2008
- Support Store Manager in the execution of short and long term business plans to drive KPI results and maximize business opportunities
- Managed payroll and schedule adjustments
- Analyzed reporting and daily sales trends to make real-time strategic business decisions to drive results
- Contributed to the achievement of all financial, revenue and expense targets
- Recruit, hire, develop and retain sales associates
- Assisted with annual review process for sales associates
- Drove employee engagement by recognizing and rewarding employees for outstanding performance
- Execute all Division of Responsibility as assigned by the Store Manager
- Ensure that the associate team adhered to all employment practices and policies
- Generated and analyzed merchandise reports to make necessary, brand appropriate, merchandising moves to maximize presentation and drive sales
- Managed efficient and productive handling of all merchandise from shipment receipt and processing, floor-sets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures
Key Holder and Front End Supervisor
OLD NAVY
08.2002 - 04.2007
- Assisted customers with finding styles and sizes of clothing they were looking for
- Checked back stock and newly received shipments for any items that were out of stock on the floor
- Provided product knowledge to customers
- Ensured sales floor was clean, well organized and stocked with all required sizes and styles
- Ensured that sales goals were achieved
- Worked as a team with other Sales Associates and Store Managers
- Ensured all staff had the assistance and guidance they needed and supported with customer issues
- Managed the implementation of product moves and store marketing changes
- Attended to open the store before hours to shipment staff and first shift employees
- Closed and secured the store after all staff had completed their shifts
- Counted and Balanced all cash registers at open and close
Education
Residential Property Manager License - Residential Property Management
UBC Sauder School of Business
Vancouver, BC04.2019
Coursework Completed - Criminology and Psychology, GENERAL
Douglas College
New Westminster, BC2007
High School Diploma -
North Delta Secondary School
North Delta, BC06.2003
Skills
- General proficiency using smart phone apps as well as to e-mail, text, call and manage calendar appointments
- Ability to remain objective and calm during stressful situations, and diffuse escalating situations using tact and diplomacy
- Strong interpersonal skills; with ability to demonstrate a collaborative and encouraging approach
- Ability to work within tight deadlines
- Proficient with Microsoft office and other software and apps such as RealPage and Spectra Quick to learn those not familiar
Timeline
Property Manager
Devon Properties Ltd.
06.2018 - Current
Project Manager Assistant
ON SIDE RESTORATION SERVICES
06.2012 - 01.2016
Customer Contact Representative
ICBC TELEPHONE CLAIMS
07.2008 - 12.2011
Assistant Manager
AMERICAN EAGLE OUTFITTERS
04.2007 - 07.2008
Key Holder and Front End Supervisor
OLD NAVY
08.2002 - 04.2007
Residential Property Manager License - Residential Property Management
UBC Sauder School of Business
Coursework Completed - Criminology and Psychology, GENERAL
Douglas College
High School Diploma -
North Delta Secondary School
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