Nikhil Hatle

• Oversee operations of 8 KFC & 1 Taco Bell restaurants within assigned territory, ensuring compliance with company & brand standards & policies ( Monthly Revenue CAD $ 945.000/- )
• Directly managed a staff of 175 – 180 employees including RGMs, ARMs, SMs & Team Members.
• Implement strategies to drive sales growth & profitability, resulting in a 15% increase in revenue over past 2 quarters
• Conduct regular site vitis to monitor performance, addressed operational issues and provide guidance to store managers
• Develop & execute training programs to enhance team performance, leading to a 25% improvement in customer satisfaction scores
• Analyze financial reports and operational data to identify areas for improvement and implement corrective actions
• Coordinate with marketing and supply chain teams to ensure timely execution of promotions and product launches
• Foster a positive and collaborative work environment, leading to reduce employee turnover by 5%

• Develop and execute comprehensive training programs for new and existing employees across multiple locations, ensuring alignment with Wendy's brand standards and operational procedures
• Oversaw daily operations of 2 wendy's location in Northern Ontario, ensuring adherence to company policies, quality standards, and customer service excellence
• Implemented operational improvements that increased efficiency and reduced cost, contributing to higher profitability and customer satisfaction
• Managed staffing, training and development of employees, fostering a culture of continuous improvements & team work
• Conduct regular audits and inspections to ensure compliance with health, safety & brand standards

Oversaw daily Front of House & Heart of house operations for a USD$ 6.5 million restaurants in Maldives. (4 restaurants of THE COFFEE CLUB and 2 restaurants of THE PIZZA COMPANY)

The position support and designs various business operations throughout company and franchise restaurants in Maldives & Seychelles. It also ensures that new initiatives are properly tested prior to implementation and explained it terms that facilitate efficient execution. Responsible for providing excellent service and support to Front Line Employees, Managers, Franchisee, Associates and fellow Team members

ROLE & RESPONSIBILITIES

Reports directly to the General Manger of the company.

• Directly managed a staff of 95 – 110 employees.
• Directly responsible for creating weekly, monthly, and quarterly budget plans in coordination with corporate standards and expected growth
• Directly involving for all interviewing, hiring, training, and scheduling of all employees including ongoing coaching via monthly meetings, safety meetings and new menu roll out programs.
• Responsible for maintaining accurate P&L statements, accurate sales forecasting and reporting to General Manger of the company.
• Involved in acquisition of new branches.
• Visiting and developing existing stores.
• Taking action to address underperforming stores.
• Oversee each store location and monitor and report on performance.
• Comprehending, interpreting, and analyzing sales figures.
• Ensuring presentation and compliance in stores are up to company standards.
• Arranging and chairing team meetings to discuss strategy.
• Implement a retail plan for my area in line with company strategy.
• Having overall responsibility for marketing, media exposure and press releases in my designated area