Dedicated customer support specialist with proven ability to resolve inquiries efficiently. Skilled in effective communication and workflow coordination, ensuring high customer satisfaction and team collaboration.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
Jems Coating Ltd.
Concord, ON
06.2025 - Current
Resolving customer inquiries and complaints efficiently and professionally.
Collaborating with team members to address customer needs, and improve satisfaction.
Maintaining up-to-date knowledge of company products, services, policies, and procedures.
Documenting customer correspondence in CRM to track requests, problems, and solutions.
Responded to customer emails and phone calls promptly, courteously, and professionally.
Investigating customer complaints regarding product quality or service rendered.
Backup Team Lead Packer
Jems Coating Ltd.
Concord, Ontario
03.2024 - 05.2025
Coordinated workflow to meet daily production schedules effectively.
Inspected packaged goods for quality and compliance standards.
Assisted in inventory management of packing materials and supplies.
Trained new employees in proper packing techniques, safety regulations and company policies.
Ensured timely delivery of goods by closely monitoring order fulfillment progress against deadlines.
Supervised packing team to ensure efficient product preparation.