Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nikhil Saini

Brampton,ON

Summary

Dedicated customer support specialist with proven ability to resolve inquiries efficiently. Skilled in effective communication and workflow coordination, ensuring high customer satisfaction and team collaboration.

Overview

2
2
years of professional experience

Work History

Customer Support Specialist

Jems Coating Ltd.
Concord, ON
06.2025 - Current
  • Resolving customer inquiries and complaints efficiently and professionally.
  • Collaborating with team members to address customer needs, and improve satisfaction.
  • Maintaining up-to-date knowledge of company products, services, policies, and procedures.
  • Documenting customer correspondence in CRM to track requests, problems, and solutions.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Investigating customer complaints regarding product quality or service rendered.

Backup Team Lead Packer

Jems Coating Ltd.
Concord, Ontario
03.2024 - 05.2025
  • Coordinated workflow to meet daily production schedules effectively.
  • Inspected packaged goods for quality and compliance standards.
  • Assisted in inventory management of packing materials and supplies.
  • Trained new employees in proper packing techniques, safety regulations and company policies.
  • Ensured timely delivery of goods by closely monitoring order fulfillment progress against deadlines.
  • Supervised packing team to ensure efficient product preparation.

Education

Diploma - Business

Northern College of Applied Arts And Technology
Scarborough
04-2024

Certificate - Microsoft Office & Tally Accounting

Sunrise Institute of Computing
India
05-2022

Certificate - Quickbooks Online

Udemy

Skills

  • Customer service
  • Team collaboration
  • Quality assurance
  • Customer relationship management
  • Effective communication
  • Data documentation
  • Time management
  • Technical troubleshooting

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual

Timeline

Customer Support Specialist

Jems Coating Ltd.
06.2025 - Current

Backup Team Lead Packer

Jems Coating Ltd.
03.2024 - 05.2025

Diploma - Business

Northern College of Applied Arts And Technology

Certificate - Microsoft Office & Tally Accounting

Sunrise Institute of Computing

Certificate - Quickbooks Online

Udemy
Nikhil Saini