Nikhilkumar Gurjar
Yorkton,SK
Overview
11
11
years of professional experience
Work History
Monitoring Station Attendant
Securtek Monitoring Solutions
07.2023 - Current
Manger
Tacotime
04.2022 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Receptionist
Home Inn & Suites
01.2022 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Receptionist
Red Roof Inn & Suites Hotel
11.2019 - 10.2020
Receptionist
Baymont Inn & Suit Hotel
07.2019 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Supervisor
Dunkin' Donuts
09.2017 - 06.2019
- Applied strong leadership talents and problem-solving skills.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
Customer Service Representative
Lintel Technologies Pvt Ltd
04.2013 - 04.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Master of Science - Information And Computer Systems
Wilmington University
Delaware USA04.2020
Bachelor of Science - Finance And Accounting
Gujarat University
Ahmedabad GJ India04.2015
Skills
- Managing Employee Relations
- Customer Service
- Hard-working
Timeline
Monitoring Station Attendant
Securtek Monitoring Solutions
07.2023 - Current
Manger
Tacotime
04.2022 - 06.2023
Receptionist
Home Inn & Suites
01.2022 - 07.2022
Receptionist
Red Roof Inn & Suites Hotel
11.2019 - 10.2020
Receptionist
Baymont Inn & Suit Hotel
07.2019 - 11.2019
Supervisor
Dunkin' Donuts
09.2017 - 06.2019
Customer Service Representative
Lintel Technologies Pvt Ltd
04.2013 - 04.2015
Master of Science - Information And Computer Systems
Wilmington University
Bachelor of Science - Finance And Accounting
Gujarat University