Merin Renoja Jose
Trail,BC
Summary
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
10
10
years of professional experience
Work History
Front Office Associate
Days Inn by Wyndham
Cranbrook, Canada
05.2024 - 03.2026
- Managed appointment bookings and coordinated meeting room calendars effectively.
- Welcomed guests, verified identities, and processed registrations efficiently.
- Maintained accurate and updated guest profiles, medical records, and client databases.
- Processed credit card transactions, cash payments, and issued receipts promptly.
- Explained folio charges and corrected billing errors to ensure accuracy.
Fashion Associate
Giant Tiger Stores Ltd
Sydney, Canada
11.2022 - 05.2024
- Guided customers in selecting products that enhanced their appearance and boosted confidence.
- Collaborated with customers and coworkers to create a seamless shopping experience.
- Demonstrated commitment to continuous learning and growth across various store functions.
- Adapted between customer service and support roles to meet diverse customer needs.
Project Coordinator
Clean & Waste Hygiene Management Services
Kerala, India
03.2021 - 12.2021
- Managed administrative tasks to support project manager and team, facilitating smoother project operations.
- Advised management on compliance strategies to ensure adherence to state regulations.
- Informed management of strategies to implement regulatory requirements effectively.
- Developed work-site plans to enhance operational safety and efficiency during maintenance and clean-up activities.
Business Development Executive
Zero Waste Inc
Kerala, India
05.2016 - 11.2020
- Assisted in developing and implementing innovative waste disposal initiatives to improve operational effectiveness.
- Monitored market trends to inform and adapt waste management strategies.
- Supervised waste transportation to enhance process efficiency while preventing environmental contamination.
- Engaged employees across various departments for knowledge exchange and skill development.
Education
Post Baccalaureate Diploma in Business Management - Business Management
Cape Breton University
NS, Canada05-2024
Master of Science - Environmental Science
MG UNIVERSITY
KERALA,INDIA05-2013
Bachelor of Science - Botany
MG University
India01-2011
Skills
- Appointment management
- Scheduling appointments
- Reception duties
- Customer relationship management
- Database management
- Data entry expertise
- Report generation
- Planning and coordination
- Problem-solving
- Detail orientation
- Attention to detail
- Decision-making
- Conflict management
- Strong communication
- Effective communication
- Active listening skills
Availability
Full time
Languages
English
Native/ Bilingual
Malayalam
Native/ Bilingual
Tamil
Full Professional
Accomplishments
Top Performer Award - 2024,2025. [Enrollment Champion Award for the last two years in Wyndham Daysinn]
Timeline
Front Office Associate
Days Inn by Wyndham
05.2024 - 03.2026
Fashion Associate
Giant Tiger Stores Ltd
11.2022 - 05.2024
Project Coordinator
Clean & Waste Hygiene Management Services
03.2021 - 12.2021
Business Development Executive
Zero Waste Inc
05.2016 - 11.2020
Post Baccalaureate Diploma in Business Management - Business Management
Cape Breton University
Master of Science - Environmental Science
MG UNIVERSITY
Bachelor of Science - Botany
MG University