Nikhil Yadav
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Shell Gas Bar
09.2021 - Current
- Supervision over team
- Managing different stores
- Recruiting new team members
- Developing strategies to raise customer
- Increasing sales and setting goals by training and motivating employees
- Ensuring high level of customer satisfaction through excellent customer service
- Placing orders according to the store requirements
- Maintain outstanding store condition and visual merchandising standards
- Additional store manager duties as needed.
Financial Service Representative
Cash Money
12.2023 - 05.2024
- Process transaction for customers including servicing client accounts, accepting loan payments, cashing cheques, balancing cash drawers, handling night deposits, correcting discrepancies
- Selling and redeeming as per cash money policies
- Processing transactions through Canadian/USA union companies
- Assisted with training of new employees
- Resolving clients issues and complaints
- Establishing credibility with client's and colleagues
- Taking vault charge and Fulfilling the cash requirements as per the store requirements
- Funding loans and other financial service as per cash money policies
- Taking payments and depositing them to the respective customer loan account
- Checking the eligibility for different types of loans
- Accepting loan payments from customers
- Performing western union transactions
- Cashing the cheques
- Making cash advances
- Accepting bill payments
- Printing money orders and many other financial services as per Curo Canada Corporation
- Go through the compliance transaction and reporting them to the headquarters or superior
- Taking the leads call and making sales
- Go through the old customers list who are not using the services and call them to re-use our service
- Negotiate with the loan defaulter customers and convince them to pay off the loan
- Checking the compliance transaction and reporting them to the respective department
- Making collection calls.
RURAL NEIGHBOURHOOD MARKETING REPRESENTATIVE
OSL Direct - Bell Authorized Agent
04.2023 - 11.2023
- Plan and complete field marketing campaigns after conducting preliminary research
- Develop robust knowledge of all product and services
- Monitor industry trends and competitor activities
- Report weekly/monthly on the status of field marketing
- Document and share lead/customer intelligence with sales team
- Drive and support the sale of Bell's Wireless Home Internet and Satellite technology by visiting customers face to face to identify specific needs and tailor communication solutions that fit their lifestyle
- Travel regularly to rural communities throughout the region to market Bell products with best-in-class customer service to drive sales in residential areas
- Identify the specific needs of our client's customers and come up with unique solutions
- Prepare, submit and schedule orders in a timely manner
- Act as a liaison to resolve customer concerns
- Meet with team weekly to strategize, track goals, and report on sales and marketing results
- Remain current on Bell promotions, offer changes, new products and services
- Using 'Salesforce' customer relationship management (CRM) system to manage lead funnel
- Conducting optimism, empathy and integrity as the face of our Client, Bell Canada.
Financial Service Representative
Cash Money
03.2022 - 12.2022
- Process transaction for customers including servicing client accounts, accepting loan payments, cashing cheques, balancing cash drawers, handling night deposits, correcting discrepancies
- Selling and redeeming as per cash money policies
- Processing transactions through Canadian/USA union companies
- Assisted with training of new employees
- Resolving clients issues and complaints
- Establishing credibility with client's and colleagues
- Taking vault charge and Fulfilling the cash requirements as per the store requirements
- Funding loans and other financial service as per cash money policies
- Taking payments and depositing them to the respective customer loan account
- Checking the eligibility for different types of loans
- Accepting loan payments from customers
- Performing western union transactions
- Cashing the cheques
- Making cash advances
- Accepting bill payments
- Printing money orders and many other financial services as per Curo Canada Corporation
- Go through the compliance transaction and reporting them to the headquarters or superior
- Taking the leads call and making sales
- Go through the old customers list who are not using the services and call them to re-use our service
- Negotiate with the loan defaulter customers and convince them to pay off the loan
- Checking the compliance transaction and reporting them to the respective department
- Making collection calls.
Assistant Store Manager
Circle K
06.2021 - 09.2021
- Addressing customer concerns and maintaining relationships with speed and professionalism
- Helping Manger in sorting the resumes according the requirement
- Resolving customer complaints
- Data entry and research as required to troubleshoot the problem
- Placing orders according to store requirements
- Additional assistant manager duties as required.
Customer Service Representative
Circle K
02.2021 - 06.2021
- Addressing customer concerns and maintaining relationships with speed and professionalism
- Resolving customer complaints
- Data entry and research as required to troubleshoot the customer problems.
HMR Clerk
Loblaw
02.2020 - 04.2021
- Cashier
- Dealing with customers by addressing their concerns and fulfilling their demands
- Stock checking
- Closing of the Department ensuring every log are done
- Complete all the logs (department closing paper work)
- Greeting customers.
Assistant Sales Manager
M/s. Bhatinda Trading Company
04.2019 - 12.2019
- Recorded increase in company sales
- Stocking taking/management
- Create petty cash book
- Edited the account book as per the guidance of the manager
- Recorded cash sales
- Motivating team members
- Recruiting new team members.
Sales Intern
M/s. Bhatinda Trading Company
05.2018 - 10.2018
- Checked the information in the invoices by a software 'Tally'
- Calculated the tax and ensured accuracy in the amount displayed before and after tax to match with invoice
- Arranged invoices in a chronological manner
- Edited the account book as per the guidance of the manager
- Assisted the manager in removing blocked invoices
- Recorded cash sales.
Marketing Intern
Chandpur Enterprises Pvt. Ltd. At Delhi NCR
08.2017 - 11.2017
- Get to know about marketing strategies to promote a product
- Edited account book as per the guidance of the manager
- Calculates end of day sales and balanced cash with daily sales reports
- Arranged invoices in chronological manner
- Responsible for ensuring the satisfaction level of the consumers by resolving their complaints efficiently
- Handling the customer complaints effectively
- Assisting the manager in making schedules.
Banking Intern
Canara Bank
08.2017 - 11.2017
- Opening new account for customers
- Educating customers for all loans and schemes that are going on by government
- Arranging loan papers for customers
- Selling and Educating customers for the insurance like crop, two wheeler, four wheeler.
Education
Graduate Certificate in Global Business Management in Global Business Principles -
Georgian College
Barrie, ON12.2021
Bachelor of Commerce in Managerial Accounting -
GGSIP University
Delhi, Delhi01.2017
Skills
- Ms Office
- Computer Operation
- Computer skills (5 years)
- Compliance transaction (1 year)
- Customer Relations
- Problem-Solving
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Cash Management
- Recruitment and hiring
Certification
World Education Services, 09/2021, I had completed my Bachelor's degree in Bachelor's of Commerce (Hons) that is evaluated to 4 years according to canadian standards. Already completed the WES (World Education Services). In my Bachelor's of Commerce degree I have gone through finance, business, managerial learning.
Additional Information
I had completed my Bachelor's degree in Bachelor's of Commerce (Hons) that is evaluated to 4 years according to canadian standards. Already completed the WES (World Education Services). In my Bachelor's of Commerce degree I have gone through finance, business, managerial learning.
Languages
english
Expert
Hindi
Expert
Punjabi
Professional Working
Personal Details - Highest Education
Master's Degree
Groups
Swachh Bharat Abhiyan, 08/2015, 04/2017, Encouraging people for cleanliness in their surrounding. Stopping people from littering the public places. Taking initiative for cleanliness
Personal Information
Title: Experienced and Enthusiastic Sales Person with Record of Success
Awards
- Silver medal, won silver medal in tug-of-war
- Chess, participated in chess during school.
Timeline
Financial Service Representative
Cash Money
12.2023 - 05.2024
RURAL NEIGHBOURHOOD MARKETING REPRESENTATIVE
OSL Direct - Bell Authorized Agent
04.2023 - 11.2023
Financial Service Representative
Cash Money
03.2022 - 12.2022
Store Manager
Shell Gas Bar
09.2021 - Current
Assistant Store Manager
Circle K
06.2021 - 09.2021
Customer Service Representative
Circle K
02.2021 - 06.2021
HMR Clerk
Loblaw
02.2020 - 04.2021
Assistant Sales Manager
M/s. Bhatinda Trading Company
04.2019 - 12.2019
Sales Intern
M/s. Bhatinda Trading Company
05.2018 - 10.2018
Marketing Intern
Chandpur Enterprises Pvt. Ltd. At Delhi NCR
08.2017 - 11.2017
Banking Intern
Canara Bank
08.2017 - 11.2017
Graduate Certificate in Global Business Management in Global Business Principles -
Georgian College
Bachelor of Commerce in Managerial Accounting -
GGSIP University