NIKHIL THOMAS
TORONTO,CANADA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
4
4
years of professional experience
Work History
SERVICE ADVISOR
DAG - DOWNTOWN AUTOGROUP
2022.05 - Current
- Helped customers choose optimal services based on preferences, needs and budget limitations
- Completed forms for service orders, set up accounts and assisted customers with billing questions
- Handled telephone inquiries to schedule appointments and update customers on in-progress work.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Increased Dealership Profit Margin of 15% by reducing Labor and Control Costs.
SUPERVISOR
P SUNNY ENGGINEERING, UDUPI
2019.09 - 2020.08
- Participated in planning meetings to evaluate barriers and provide recommendations for work planning
- Scheduled all projects in logical steps and budgeted time required to meet deadlines.
- Maintained compliance with company policies, objectives, and communication goals
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
Education
POST GRADUATE DIPLOMA - BUSINESS MANAGEMENT - INTERNATIONAL BUSINESS
LAMBTON COLLEGE
MISSISSAUGA, ON04.2022
Bachelor of Arts - BANKING & INSURANCE, DEVELOPMENT
ST. THOMAS' COLLEGE ‐ THRISSUR
KERALA, INDIA03.2019
Skills
- Time Management. Leadership Skills.
- Professional Training/Coaching. Detail-Oriented.
- Efficiently organized in Project
- Management.
- Expert in Microsoft Office
- Records Maintenance
- Handling Customer Complaints
- Staff Training
Languages
English
Full Professional
Timeline
SERVICE ADVISOR
DAG - DOWNTOWN AUTOGROUP
2022.05 - Current
SUPERVISOR
P SUNNY ENGGINEERING, UDUPI
2019.09 - 2020.08
POST GRADUATE DIPLOMA - BUSINESS MANAGEMENT - INTERNATIONAL BUSINESS
LAMBTON COLLEGE
Bachelor of Arts - BANKING & INSURANCE, DEVELOPMENT
ST. THOMAS' COLLEGE ‐ THRISSUR
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