Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Nikhil Singh

Burnaby,BC

Summary

Results-oriented Marketing MBA graduate with expertise in strategic marketing, brand management, and consumer behaviour. Proven ability to lead and mentor teams, streamline operations and exceed performance metrics. Proficient in market analysis, campaign development, and leveraging consumer insights to drive customer acquisition and retention. Collaborative team player with strong leadership, communication, and project management skills, seeking a dynamic role to drive organizational growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Financial Sales Representative

Transworld Systems Canada Inc.
04.2024 - Current
  • Managed daily collections for 100+ customers, achieving and exceeding monthly targets and recovering $50,000+ in outstanding balances each month with the team
  • Negotiated payment arrangements and settlements, improving payment resolution rates by 15% and reducing overdue accounts by 18% within the first quarter
  • Exceeded recovery goals, consistently meeting and surpassing monthly collections targets and contributing to a 10% increase in overall recovery rates year-over-year
  • Utilized CRM and collections software to track customer interactions, document payment arrangements, and ensure accurate records for follow-up and compliance
  • Built strong customer relationships while ensuring compliance with company policies, effectively balancing customer satisfaction with achieving financial objectives

YouTube Content Creator & Channel Manager

Vlogs By Nik
12.2021 - Current
  • Grew a YouTube channel to 28,400+ subscribers, achieving consistent 5% monthly subscriber growth and maintaining a healthy engagement rate
  • Generated over 10 million impressions and amassed 2.5M+ total video views, with an average click-through rate (CTR) of 8%
  • Produced and edited 100+ videos, including long-form vlogs and shorts, with top-performing content gaining 50,000+ views individually
  • Achieved a 12% growth in returning viewers by implementing a consistent upload schedule and leveraging YouTube's Community tab for audience interaction
  • Collaborated with brands and influencers, driving an additional 15% in channel visibility and securing sponsorships that enhanced video production quality
  • Used YouTube Analytics to analyze audience behavior, boosting video performance by refining thumbnail designs and improving SEO through targeted keywords, resulting in a 20% increase in organic traffic

OMNI Department Manager

WALMART
01.2023 - 03.2024
  • Managed the fulfillment of 350+ online orders daily, achieving 98% order accuracy and 95% on-time delivery, consistently exceeding key performance indicators (KPIs)
  • Led and mentored a team of 80+ associates, driving a 15% improvement in productivity through coaching, performance evaluations, and training initiatives
  • Implemented new workflow processes, increasing order processing efficiency by 20% and streamlining daily operations
  • Strengthened quality control measures, reducing order errors by 10% and contributing to a 12% rise in customer satisfaction metrics year-over-year
  • Optimized inventory management and cross-departmental communication, ensuring seamless and efficient operational execution

Marketing Assistant

Branding Blaze
10.2020 - 09.2021
  • Spearheaded and executed a series of highly successful marketing campaigns, resulting in a 30% increase in online sales and a 20% boost in customer engagement
  • Assisted in the development and execution of marketing strategies, contributing to a 25% growth in online presence
  • Played a key role in the successful launch of a new product line, coordinating promotional activities and increasing sales by 15%
  • Collaborated cross-functionally with the sales team to develop targeted promotional materials, contributing to a 10% increase in conversion rates
  • Spearheaded the development of processes to drive conversion and retention programs, resulting in a 20% improvement in customer retention rates

Education

Master of Business Administration - Marketing

University Canada West
07.2023

BBA - Marketing And HR

Navrachana University
Gujarat, India
05-2021

Skills

  • Detail-oriented
  • Effective Communication
  • Problem Solving
  • Relationship Building
  • Customer Retention
  • Social Media Management
  • Social Media Growth
  • Social Media Strategy
  • E-commerce Operations
  • Workflow Optimization
  • SEO, SMM & SEM
  • KPI Management
  • Performance Analysis
  • Content Management
  • Content Optimization
  • Team Leadership & Mentoring
  • Customer Negotiation
  • Conflict Resolution
  • Portfolio management
  • Sales development
  • Client relationship management
  • Goal oriented

Certification

  • Certified Digital Marketing Associate, Digital Marketing Institute, 07/01/22
  • Digital Advertising, Hubspot, 08/01/22
  • Shopify Basics Badge, Shopify, 04/01/23

Languages

English
Native or Bilingual

Timeline

Financial Sales Representative

Transworld Systems Canada Inc.
04.2024 - Current

OMNI Department Manager

WALMART
01.2023 - 03.2024

YouTube Content Creator & Channel Manager

Vlogs By Nik
12.2021 - Current

Marketing Assistant

Branding Blaze
10.2020 - 09.2021

Master of Business Administration - Marketing

University Canada West

BBA - Marketing And HR

Navrachana University

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Nikhil Singh