Nikhil Singh
Toronto,Canada
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Supervisor
The Shoe Company
Toronto, ON
09.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
Telemarketing Sales Representative
Square Capitals
05.2022 - 08.2022
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled inbound telephone calls from interested customers.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Made appointments with interested customers according to schedule availability.
- Helped new telemarketers learn best practices, communication strategies and performance standards.
- Contacted private individuals or businesses by telephone to solicit sales.
Marketing Executive Intern
Landmark Relocations
Mumbai, India
10.2021 - 01.2022
- Assembled multimedia presentations for use in meetings with key stakeholders and senior management.
- Developed social media content and campaigns and analyzed metrics to capture trends and opportunities.
- Executed marketing communications to increase brand awareness and visibility and influence customer buying decisions.
- Researched latest trends and conducted market analysis.
- Researched and developed creative content for websites to promote brands in market.
- Identified areas or opportunities for growth through business analytics.
- Collaborated with cross-functional teams to achieve project objectives.
- Surveyed customers and worked with internal team to identify product needs and trends in marketplace.
- Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
- Collected and reported on customer demographics, preferences and buying habits to help marketing teams target strategies.
Customer Service Executive
Paytm
Mumbai, India
07.2020 - 11.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered questions from customers by phone and email, offering company details and policy information as requested.
- Explained benefits and advantages of different product and service offerings to customers.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Updated account information after customer calls and noted client concerns and issues.
- Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Evaluated trends in customer service issues to analyze complaints and identify opportunities for improvement.
- Improved operational efficiencies while managing work requests, store inventory, equipment transactions and changes.
- Organized structure of customer service department to optimize coverage for expected demands and enhance response efficiency.
Education
Post-Degree Certificate - Project Management
Centennial College of Applied Arts And Technology
Scarborough, ONPost-Degree Certificate - Marketing Management
Centennial College of Applied Arts And Technology
Scarborough, ON04.2023
Bachelors Of Management Studies - Marketing Management - Marketing Communications
University Of Mumbai
INDIA04.2021
Skills
- Product and Service Sales
- Money Handling
- Product Promotion
- Verbal Communication
- Excellent People Skills
- Customer Service
- Active Listening
- Microsoft Excel
- Administrative Support
- Customer Relations
- Retail Sales Customer Service
- Microsoft PowerPoint
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Supervisor
The Shoe Company
09.2023 - Current
Telemarketing Sales Representative
Square Capitals
05.2022 - 08.2022
Marketing Executive Intern
Landmark Relocations
10.2021 - 01.2022
Customer Service Executive
Paytm
07.2020 - 11.2020
Post-Degree Certificate - Project Management
Centennial College of Applied Arts And Technology
Post-Degree Certificate - Marketing Management
Centennial College of Applied Arts And Technology
Bachelors Of Management Studies - Marketing Management - Marketing Communications
University Of Mumbai