Nikhil Singh
Toronto,Canada
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Supervisor
The Shoe Company
09.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
Telemarketing Sales Representative
Square Capitals
05.2022 - 08.2022
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled inbound telephone calls from interested customers.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Made appointments with interested customers according to schedule availability.
- Helped new telemarketers learn best practices, communication strategies and performance standards.
- Contacted private individuals or businesses by telephone to solicit sales.
Marketing Executive Intern
Landmark Relocations
10.2021 - 01.2022
- Assembled multimedia presentations for use in meetings with key stakeholders and senior management.
- Developed social media content and campaigns and analyzed metrics to capture trends and opportunities.
- Executed marketing communications to increase brand awareness and visibility and influence customer buying decisions.
- Researched latest trends and conducted market analysis.
- Researched and developed creative content for websites to promote brands in market.
- Identified areas or opportunities for growth through business analytics.
- Collaborated with cross-functional teams to achieve project objectives.
- Surveyed customers and worked with internal team to identify product needs and trends in marketplace.
- Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
- Collected and reported on customer demographics, preferences and buying habits to help marketing teams target strategies.
Customer Service Executive
Paytm
07.2020 - 11.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered questions from customers by phone and email, offering company details and policy information as requested.
- Explained benefits and advantages of different product and service offerings to customers.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Updated account information after customer calls and noted client concerns and issues.
- Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Evaluated trends in customer service issues to analyze complaints and identify opportunities for improvement.
- Improved operational efficiencies while managing work requests, store inventory, equipment transactions and changes.
- Organized structure of customer service department to optimize coverage for expected demands and enhance response efficiency.
Education
Post-Degree Certificate - Project Management
Centennial College of Applied Arts And Technology
Scarborough, ONPost-Degree Certificate - Marketing Management
Centennial College of Applied Arts And Technology
Scarborough, ON04.2023
Bachelors Of Management Studies - Marketing Management - Marketing Communications
University Of Mumbai
INDIA04.2021
Skills
- Product and Service Sales
- Money Handling
- Product Promotion
- Verbal Communication
- Excellent People Skills
- Customer Service
- Active Listening
- Microsoft Excel
- Administrative Support
- Customer Relations
- Retail Sales Customer Service
- Microsoft PowerPoint
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Supervisor
The Shoe Company
09.2023 - Current
Telemarketing Sales Representative
Square Capitals
05.2022 - 08.2022
Marketing Executive Intern
Landmark Relocations
10.2021 - 01.2022
Customer Service Executive
Paytm
07.2020 - 11.2020
Post-Degree Certificate - Project Management
Centennial College of Applied Arts And Technology
Post-Degree Certificate - Marketing Management
Centennial College of Applied Arts And Technology
Bachelors Of Management Studies - Marketing Management - Marketing Communications
University Of Mumbai
Similar Profiles
Aleah LoucksAleah Loucks
Sales Associate at The Shoe CompanySales Associate at The Shoe Company
Mandy WernerMandy Werner
Sales Associate at The Shoe CompanySales Associate at The Shoe Company
Tarandeep KaurTarandeep Kaur
Supervisor at The Shoe CompanySupervisor at The Shoe Company
Hamza SherawalaHamza Sherawala
Sales Associate at The Shoe CompanySales Associate at The Shoe Company
Jason YeungJason Yeung
Graduate Research Assistant at Douglas Stephan Group, University of TorontoGraduate Research Assistant at Douglas Stephan Group, University of Toronto