Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Additional Information
Timeline
Generic

Nikhil Singh

Edmonton,AB

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Dairy Queen
02.2023 - Current
  • Oversee day-to-day operations
  • Design strategy and set goals for growth
  • Maintain budgets and optimize expenses
  • Ensure employees work productively and develop professionally
  • Oversee recruitment and training of new employees
  • Evaluate and improve operations and financial performance
  • Prepare regular reports for upper management
  • Ensure staff follows health and safety regulations
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Order Picker/Packer/stowing/Receiving

Amazon Warehouse
08.2023 - Current
  • Warehouse associate at Amazon
  • Performed all warehouse laborer duties including picking, packing, counting, record keeping, and maintaining a clean area
  • Consistently maintained picking/packing speeds in the 95th percentile
  • Picked all orders with 100% accuracy despite high speeds
  • Maintained a clean work area, meeting 98% of inspection requirements.
  • Pulled orders quickly to maintain demanding productivity goals.

Team Leader

Popeye's Restaurants
06.2021 - 12.2022
  • All duties assigned by management
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
  • Trained new team members in cash register operation, stock procedures and customer service strategies to maximize team performance and optimize customer relations.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Customer Care Representative

Iosolution
01.2019 - 12.2019
  • Respond to incoming inquires, customer questions and resolved problems to standardized procedures while maintaining a courteous manner
  • Gathered information and asked questions to determine source of problems and customer needs
  • Logged on and off customer care system and accessed account files
  • Record all customer and issue related information in the proper database.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Security

Paragon Security & Locksmith
03.2018 - 07.2019
  • Worked here as a security agent
  • Worked in Malls, apartments construction sites
  • All other duties assigned by supervisor.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.

Cashier

McDonald's
01.2018 - 12.2018
  • Worked here as a customer representative cashier
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
  • Trained new team members in cash register operation, stock procedures and customer service strategies to maximize team performance and optimize customer relations
  • Processed transactions with register to total sales, collect payments and print receipts.
  • Greeted customers entering store and responded promptly to customer needs.

Education

GED - Mathematics

St. Clair College
Windsor, ON
01.2019

Skills

  • Dynamic customer service professional experience in both call center and retail store
  • Handle any type of customers and easily operate POS
  • MS Office
  • Administrative skills, filing, documenting, emailing, photocopying, faxing, scheduling appointments, answering telephone calls
  • Great communication skills both written and oral with and an above average typing speed
  • Team player with a positive attitude and a quick learner
  • Reliability
  • Management
  • Leadership
  • Client Service
  • Work Planning
  • Team Supervision
  • Documentation and Reporting

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 7 staff members.
  • Resolved product issue through consumer testing.

Certification

Walkie

Languages

English
Full Professional

Additional Information

" A dedicated volunteer with passion for helping others, i have a proven track record of successfully managing projects and delivering results. I have expertise in time efficiency, as well as problem-solving and communication skills. my goal is to use my experience to help those in need and make a positive impact in my community"

Timeline

Order Picker/Packer/stowing/Receiving

Amazon Warehouse
08.2023 - Current

Assistant Manager

Dairy Queen
02.2023 - Current

Team Leader

Popeye's Restaurants
06.2021 - 12.2022

Customer Care Representative

Iosolution
01.2019 - 12.2019

Security

Paragon Security & Locksmith
03.2018 - 07.2019

Cashier

McDonald's
01.2018 - 12.2018

GED - Mathematics

St. Clair College

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Nikhil Singh