Nikhil Singh
Toronto,Canada
Summary
Highly motivated and customer-focused individual with a strong passion for delivering exceptional service. Seeking a position as a Customer Service Representative at BMO, utilizing my knowledge of personal and commercial banking to provide strategic advice and support to customers.
Overview
3
3
years of professional experience
Work History
Sales Associate
The Shoe Company
09.2023 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Telemarketing Sales Representative
Square Capitals
05.2022 - 08.2022
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled inbound telephone calls from interested customers.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Made appointments with interested customers according to schedule availability.
- Helped new telemarketers learn best practices, communication strategies and performance standards.
- Contacted private individuals or businesses by telephone to solicit sales.
Marketing Executive Intern
Landmark Relocations
10.2021 - 01.2022
- Assembled multimedia presentations for use in meetings with key stakeholders and senior management.
- Developed social media content and campaigns and analyzed metrics to capture trends and opportunities.
- Executed marketing communications to increase brand awareness and visibility and influence customer buying decisions.
- Researched latest trends and conducted market analysis.
- Researched and developed creative content for websites to promote brands in market.
- Identified areas or opportunities for growth through business analytics.
- Collaborated with cross-functional teams to achieve project objectives.
- Surveyed customers and worked with internal team to identify product needs and trends in marketplace.
- Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
- Collected and reported on customer demographics, preferences and buying habits to help marketing teams target strategies.
Customer Service Executive
Paytm
07.2020 - 11.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered questions from customers by phone and email, offering company details and policy information as requested.
- Explained benefits and advantages of different product and service offerings to customers.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Updated account information after customer calls and noted client concerns and issues.
- Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Evaluated trends in customer service issues to analyze complaints and identify opportunities for improvement.
- Improved operational efficiencies while managing work requests, store inventory, equipment transactions and changes.
- Organized structure of customer service department to optimize coverage for expected demands and enhance response efficiency.
Education
Post-Degree Certificate - Project Management
Centennial College of Applied Arts And Technology
Scarborough, ONPost-Degree Certificate - Marketing Management
Centennial College of Applied Arts And Technology
Scarborough, ON04.2023
Bachelors Of Management Studies - Marketing Management - Marketing Communications
University Of Mumbai
INDIA04.2021
Skills
- Excellent knowledge of personal, commercial, and partner offers to meet customers' individual needs
-Proficient in using social media, tablets, smart phones, online tools, and applications
-Skilled in helping customers gain confidence in using digital applications
-Strong interpersonal skills to build rapport with customers and make connections
-Ability to listen, problem-solve, and respond flexibly to new challenges
-Basic knowledge of specialized sales and business banking solutions
-Effective verbal and written communication skills
-Organized and detail-oriented
-Collaborative team player
Languages
English
Full Professional
Hindi
Full Professional
Marathi
Full Professional
Punjabi
Limited Working
Additional Information
- Willing to work at multiple branches based on market needs.
- Flexible work schedule.
- Compliance with legal and regulatory requirements.
- Continuous learning and staying updated on personal banking products, practices, and trends.
- Identifying and reporting suspicious patterns of activity related to money laundering.
- Commitment to safeguarding customer assets and privacy.
Timeline
Sales Associate
The Shoe Company
09.2023 - Current
Telemarketing Sales Representative
Square Capitals
05.2022 - 08.2022
Marketing Executive Intern
Landmark Relocations
10.2021 - 01.2022
Customer Service Executive
Paytm
07.2020 - 11.2020
Post-Degree Certificate - Project Management
Centennial College of Applied Arts And Technology
Post-Degree Certificate - Marketing Management
Centennial College of Applied Arts And Technology
Bachelors Of Management Studies - Marketing Management - Marketing Communications
University Of Mumbai
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