NIKHIL SHARMA
Vancouver,Canada
Summary
Experienced Administrative Leader with 5 years of success in both administrative and leadership positions. Skilled in customer service, marketing, and operations with a customer-focused approach. Possess strong problem-solving skills, which allows to quickly resolve any issues that arise. Skilled in Microsoft Office, Customer Relationship Management, and time management. A highly organized and detail-oriented individual with a passion for streamlining processes and providing top-notch support.
Overview
9
9
years of professional experience
Work History
Office Assistant Coordinator
University of British Columbia
07.2023 - Current
- Execute targeted marketing campaigns and manage databases to promote school programs, engaging potential students and industry partners
- Coordinate social media accounts, create compelling content, and represent the school at trade shows and events, fostering community engagement
- Provide warm customer service at the forefront, offering support, information, and connections to career resources for students, alumni, and visitors
- Support communications, manage digital assets, compile statistical reports, and oversee daily operations to enhance the effectiveness of the Career Centre's & Sauder Real Estate Examination initiatives.
Digital Marketing E-commerce Coordinator
Sleep Gift
06.2023 - Current
- Employed search engine optimization tactics to drive organic traffic to website Within the first three months, achieved (177%) increase in Direct traffic and a (169%) growth in Referral and (232%) in Organic Traffic, resulting in 950 new users
- Content creation for websites, blogs, social media, and newsletters to engage customers and encourage loyalty
- Utilized Google Analytics to track key performance indicators and measure campaign effectiveness
- Adaptable and capable of monitoring and learning ongoing AI-based improvements in e-commerce platforms.
Digital Marketing Internship
Salubritas Health Products
01.2023 - 03.2023
- Analyzed search engine patterns and optimized website exposure by directing online placement of keywords and content, resulting in a 5% increase in web traffic as well as in conversion rate
- Monitored web traffic to analyze website performance and used specific methodologies for forecasting and analyzing marketing data
- Performed market analysis and summarized raw data to make recommendations based on findings
- Conducted research on competitor marketing and digital content.
Sales Executive and Customer Success Specialist
FITSO by Zomato
10.2020 - 12.2021
- Provided outstanding service to new and long-standing customers, resolving product and consumer complaints through excellent communication skills and increased customer retention rate by 15% through proactive outreach and support
- Successfully drove higher Net Promoter Score (NPS) by implementing targeted customer feedback initiatives and identifying key areas for improvement
- This led to a 6% increase in overall NPS within the first quarter
- Maintained a consistently high Customer Effort Score (CES) by streamlining processes and implementing new customer support strategies
- This resulted in an 80% average CES score over a 12-month period.
Senior Executive Operations
KW Conferences Pvt Ltd
10.2019 - 05.2020
- Created a social media calendar, scheduling of email blasts, social media posts, marketing campaigns which resulted in a 15% increase in qualified leads in the first quarter
- Kept data secure, consolidated and followed proper procedures for uploading and transmitting information
- And provided regular reports on lead generation activities and ROI
Conference Secretariat
Cox and Kings
01.2017 - 10.2019
- Planned and coordinated registration, hotel accommodations and transportation to facilitate smooth execution of event activities
- Produced contracts and invoices for events and monitored fees collection
- Organized and conducted meetings and teams conference, including drafting agendas, supplying pre-event informational materials, preparing venues, and following up with attendees to clarify or provide additional pertinent information
Conference Secretariat
Gets Conferences
01.2016 - 01.2017
- Researched and implemented improved strategies to exceed client expectations in event logistics and operations like registrations, accommodation management trade and exhibitions, transaction collections, and other disciplines.
Conference Coordinator
PLAN IT
04.2015 - 01.2016
- Coordinated schedules and timelines for events
- Managed event budgets and provided regular reports on event expenses and ROI
- Evaluated existing plans, processes, and events planning services to identify opportunities for improvement.
Education
Course on Google Analytics (GA4) -
Google Analytics GA 4
Google
12.2023
Master of Business Administration (MBA) in Marketing -
University Canada West
Vancouver, Canada03.2023
Bachelor of Business Administration (BBA) in Tourism -
Guru Gobind Singh Indraprastha University
01.2016
Certificate course on computer concepts -
NIELIT
01.2015
Skills
- Keywords Optimization (SEO)
- Microsoft Office
- Certified Digital Marketing Associate (DMI)
- Interpersonal Skills
- Data Manipulation/ Collection
- Communication Skills
- Communication Management
- Database Management
- Customer Relationship Management (One Direct)
- Market Research
- KPI Monitoring
- Operations Management
- Cross Functional Collaboration
- Detailed Oriented
- Mail Merge
- Project Management
Personal Information
Willing To Relocate: True
Languages
English
Full Professional
Timeline
Office Assistant Coordinator
University of British Columbia
07.2023 - Current
Digital Marketing E-commerce Coordinator
Sleep Gift
06.2023 - Current
Digital Marketing Internship
Salubritas Health Products
01.2023 - 03.2023
Sales Executive and Customer Success Specialist
FITSO by Zomato
10.2020 - 12.2021
Senior Executive Operations
KW Conferences Pvt Ltd
10.2019 - 05.2020
Conference Secretariat
Cox and Kings
01.2017 - 10.2019
Conference Secretariat
Gets Conferences
01.2016 - 01.2017
Conference Coordinator
PLAN IT
04.2015 - 01.2016
Course on Google Analytics (GA4) -
Google Analytics GA 4
Google
Master of Business Administration (MBA) in Marketing -
University Canada West
Bachelor of Business Administration (BBA) in Tourism -
Guru Gobind Singh Indraprastha University
Certificate course on computer concepts -
NIELIT
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