Nikhil Satish
Esquimalt,Canada
Summary
Dedicated and empathetic customer service professional with 6 years of experience providing exceptional service in fast-paced environments. Seeking to contirbute my skills and expertise in a reputable organization where I can leverage my experience to drive customer satisfaction and support company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
The Mobile Shop - SDI Marketing (Loblaws)
09.2018 - 06.2022
- Cultivated strong customer relationships, providing tailored recommendations to meet individual needs and enhance satisfaction.
- Identifying customer-impacting issues and communicated effectively, resulting in increased customer satisfaction.
- Served as a primary information resource for staff, clearly communicating policies and ensuring understanding across the team.
- Ensured effective communication with customers, maintaining a high satisfaction rate through proactive support.
- Provided timely performance feedback to associates, fostering professional growth and continuous improvement.
- Managed Service Level Agreements (SLAs), ensuring optimal quality standards and a superior customer experience.
- Oversaw client networks, driving referrals and consistently meeting or exceeding sales targets.
- Cross-trained team members, enhancing overall team agility and operational efficiency.
- Led continuous improvement initiatives through ‘Kaizen’ and lean projects, identifying and eliminating barriers to productivity, accuracy, and quality.
- Communicated updated policies and procedures to staff promptly, with regular reminders to ensure adherence and consistency.
Education
Post Degree Diploma - Business Administration
Camosun College
Victoria, BC02.2024
Bachelor of Commerce - Business Management
Mahatma Gandhi University
Victoria, BC09.2020
Skills
- Technical proficiency
- Customer Service Excellence
- Communication skills
- Active listening
- Problem-solving
- Conflict resolution
- Attention to detail
- Proficient in MS Office
- Team Leadership and Development
- Cross-Functional Collaboration
- Negotiation Skills
Certification
- Workplace Hazardous Materials Information System (WHMIS) Certification
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Native or Bilingual
Tamil
Full Professional
Punjabi
Professional Working
Timeline
Manager
The Mobile Shop - SDI Marketing (Loblaws)
09.2018 - 06.2022
Bachelor of Commerce - Business Management
Mahatma Gandhi University
- Workplace Hazardous Materials Information System (WHMIS) Certification
Post Degree Diploma - Business Administration
Camosun College
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