Nikhil Pareek
Kitchener,Canada
Summary
Dedicated Customer Support Specialist with expertise in customer service, order support, and scheduling across diverse industries. Skilled in resolving complex issues, managing multiple priorities, and ensuring high customer satisfaction. Proficient in analytics, ticketing systems, and task management, with a strong focus on order management, travel coordination and customer communication. Committed to continuous learning and driving operational excellence.
Overview
7
7
years of professional experience
Work History
Computer Programming Event Coordinator
The University of Texas at Dallas
08.2018 - 07.2020
- Instructed K-12 school students in Texas with programming lessons, while providing motivation and support, and creating new study materials for a better student experience, resulting in an over 50% increase in their overall scores.
- Managed day-to-day operations in summer camps, such as bookings, registrations, and other administrative duties. Provided exceptional customer service while building and maintaining relationships with students, resulting in high levels of satisfaction and retention of students.
- Organized professional conferences for close to 200 guests and speakers with the Center for Computer Science and Outreach by managing food and beverage services at the event.
- Facilitated hands-on coding exercises to enhance practical application of programming concepts.
- Developed and delivered engaging programming curricula for undergraduate students.
Server
India Chaat Cafe
03.2021 - 08.2023
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Managed multiple tables efficiently, prioritizing tasks to optimize service flow.
- Trained new servers on restaurant procedures, menu details, and customer interaction protocols.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Maintained cleanliness and organization of dining areas in compliance with health standards.
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Food Delivery Driver
Uber Eats/Doordash
10.2024 - Current
- Delivered food orders promptly, ensuring high customer satisfaction and positive service ratings.
- Navigated efficiently using GPS technology to optimize delivery routes and reduce wait times.
- Communicated effectively with customers regarding order status and resolved issues swiftly.
- Maintained cleanliness and organization of delivery equipment for safety and efficiency.
- Adapted quickly to changing traffic conditions and peak delivery hours to maximize efficiency.
- Collaborated with restaurant partners to enhance operational workflows and improve customer experience.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
Education
Bachelor of Engineering - Mechanical Engineering
M.S.Ramaiah Institute of Technology
Bengaluru, India06-2014
Skills
- Customer Satisfaction (CSAT)
Interpersonal skills
Organization skills
Problem-solving abilities
Professional Communication skills Tools & Software
Microsoft Office (Excel, PowerPoint, Word)
MS Outlook & MS Teams
SAP
Zendesk Education
Inventory management
Documentation and Invoicing
Attention to detail
Multitasking and Prioritization
Teamwork and Collaboration
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Food Delivery Driver
Uber Eats/Doordash
10.2024 - Current
Server
India Chaat Cafe
03.2021 - 08.2023
Computer Programming Event Coordinator
The University of Texas at Dallas
08.2018 - 07.2020
Bachelor of Engineering - Mechanical Engineering
M.S.Ramaiah Institute of Technology