Nikhil Kumar

Work History

Technical Support Specialist

Carbon60

Calgary, Alberta

04.2025 - Current

Architected, deployed, and managed core Azure infrastructure, including Virtual Machines, Virtual Networks, Azure AD (Entra ID), and App Services.
Automated administrative tasks and deployments using advanced PowerShell scripting, supporting policy enforcement and infrastructure standardization.
Managed Microsoft Intune for device compliance, Autopilot provisioning, and application deployment, enforcing Conditional Access policies as part of a Zero Trust security model.
Supported infrastructure security through Microsoft Defender, Sophos, and CrowdStrike Falcon, integrating threat response into day-to-day operations.
Collaborated with DevOps teams to automate infrastructure tasks using Ansible, implement infrastructure as code (IaC) principles with Bicep, and monitor systems via Zabbix and Uptrends.
Maintained and updated web services hosted on NGINX, Apache, and Docker, including SSL certificate renewals and reverse proxy configurations. Troubleshoot and support Linux and Windows servers across production and client-facing systems, including patching, configuration, and disk space management.
Performed day-to-day administration of Microsoft 365 services (Exchange, SharePoint, Teams) for multi-tenant environment, including license and identity governance.
Managed and maintained virtualized environments using VMware vSphere, including VM provisioning, snapshot management, storage allocation, and performance optimization for production workloads.
Performed DR and regular restores using Veeam Backup & Replication for critical Windows and Linux servers, ensuring data availability and supporting business continuity and incident recovery processes.
Troubleshot network services including DNS, TCP/IP, and VPN, and managed internal/external DNS records across hybrid environments.
Worked in IT operations aligned with ITSM practices, using ServiceNow for incident management, change requests, and service delivery tracking to meet internal SLAs.
Developed and maintained documentation such as architecture diagrams, and internal wikis to support operational transparency and onboarding.

IT Technical Specialist

More Than Just Feed Inc

Calgary, Alberta

09.2023 - 04.2025

Configured and managed Microsoft Intune MDM solutions for comprehensive device management and access control.
Maintained robust identity governance through Azure AD privilege access management and Automated user provisioning and access review processes using custom scripts
Implemented and maintained Azure Active Directory for enhanced security and identity management
Developed and executed PowerShell scripts for automation of routine tasks and deployments
Managed comprehensive Windows Server and Linux environments, including email systems, backup infrastructure.
Led implementation of security solutions using Microsoft Defender, Threatlocker, and Sophos antivirus
Maintained server uptime of 99.9% through proactive monitoring and optimization
Administered Microsoft 365 services for 180+ users, including Exchange Online, SharePoint, and Teams
Configured and managed Azure tenant infrastructure and MDM solutions like Microsoft Intune
Implemented disaster recovery and business continuity plans
Managed storage systems and conducted routine security audits
Developed new and maintained existing enterprise solutions built on Microsoft Power Platform, including PowerApps, Power Pages, Power Automate and Copilot Studio to streamline business operations and enhance user productivity

Technical Support Specialist

Benevity Inc

Calgary, Alberta

06.2022 - 09.2023

Provided high-level technical support for Spark platform, resolved 300+ technical support tickets monthly with high first-contact resolution rate.
Developed comprehensive troubleshooting documentation for network-related issues.
Managed system and network performance optimization
Led beta testing initiatives and collaborated with development team on bug identification and resolution
Developed comprehensive troubleshooting documentation and knowledge base articles
Suggested and implemented software/hardware modifications to improve system performance
Maintained excellent customer satisfaction ratings through proactive follow-up and issue resolution
Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
Created and implemented training materials for systems users and maintenance processes

M365 Technical Support Advisor

Sherweb Inc

Ottawa, Ontario

09.2021 - 06.2022

Analyzed and resolved technical issues related to Microsoft 365, Intune, and Azure environments
Implemented Microsoft Intune MDM solution for comprehensive device management.
Configured Microsoft Azure Active Directory for enhanced security and access management
Created detailed documentation for Azure deployments and migrations
Installed and configured server/workstation hardware, OS, and custom applications
Managed security threats and maintained operational integrity during peak periods
Identified and managed service risks while recommending best practice enhancements.
Led threat assessments, identity management, and vulnerability management initiatives
Managed VOIP systems, servers, email systems, backup infrastructure, and associated software
Monitored network performance and implemented security solutions.

Summary

Overview

Work History

Technical Support Specialist

IT Technical Specialist

Technical Support Specialist

M365 Technical Support Advisor

Education

AEC - Computer Systems Technology

Timeline

Languages

Certification

Microsoft Technologies:

Security and Networking

Skills

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