Nikhil Kumar
Waterloo,ON
Summary
Meticulous Quality Assurance Tester with 3+ years helping companies release flawless products and services. Confident provider of invaluable business intelligence and risk mitigation data. Devoted to seeking and eliminating all flaws in production and design to proactively mitigate negative impacts.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Quality Assurance Tester
Alorica
Mohali , Punjab, India
2 2022 - 2022.12
- Provided expert guidance on best practices in Quality Assurance, elevating team knowledge and expertise
- Identified defects in software products through thorough testing and verification processes
- Maintained detailed documentation throughout testing process for easy reference during future projects
- Validated bug fixes, confirming that software met or exceeded quality expectations before release
- Conducted routine testing and managed escalation processes, ensuring minimal downtime for essential systems.
IT Operations Executive
SHIVOM FINVEST IMF LLP
Ludhiana , Punjab, India
2020.07 - 2022.02
- Executed detailed manual testing across multiple devices and browsers, optimizing issue resolution procedures and improving overall system performance, ensuring seamless user experiences across platforms
- Conducted in-depth root cause analysis and resolved technical issues through systematic testing, directly contributing to15% increase in client retention and achieving 95% first-resolution rate
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals
Software Quality Assurance Tester
OATI
Mohali , Punjab, India
2018.03 - 2019.08
- Collaborated with QA team to build comprehensive testing plans, designing test cases to assess feature readiness for deployment, ensuring high-quality releases
- Managed all aspects of test plan execution, independently executing test cases, documenting progress for traceability, and communicating testing statuses to key stakeholders, including engineering, product, and customer success teams
- Worked with QA, product, and engineering teams to identify and implement new tools and internal features, enhancing quality and speed of QA testing processes
- Supported developers in improving automated testing, ensuring that new features were added to automated regression testing suite, increasing efficiency and reducing manual workload.
Education
Post Graduate Degree Certificate in Information Technology Project Management -
Conestoga College
Waterloo, ON 2024.01 - 2024.08
Post Graduate Degree Certificate in Software Quality Assurance Test Engineering -
Conestoga College
Waterloo, ON 2023.01 - 2023.08
Bachelor of Technology in Computer Science and Engineering -
Chandigarh University
India 2014.08 - 2018.07
Skills
Manual Testing: Test Case Design, Bug Reporting, Test Plan Execution
QA Processes: Regression Testing, Root Cause Analysis, Feature Readiness Assessment
Technical Skills: SQL, Jira, Confluence, Microsoft Excel (Advanced)
Languages
English
Full Professional
Timeline
Post Graduate Degree Certificate in Information Technology Project Management -
Conestoga College
2024.01 - 2024.08
Post Graduate Degree Certificate in Software Quality Assurance Test Engineering -
Conestoga College
2023.01 - 2023.08
IT Operations Executive
SHIVOM FINVEST IMF LLP
2020.07 - 2022.02
Software Quality Assurance Tester
OATI
2018.03 - 2019.08
Bachelor of Technology in Computer Science and Engineering -
Chandigarh University
2014.08 - 2018.07
Quality Assurance Tester
Alorica
2 2022 - 2022.12
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