Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nikhil James

Toronto,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Sales Manager

RS Zoom Groups Inc
01.2021 - Current
  • Executed proven strategies to hit sales quota and help company achieve goals.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built lasting relationships with clients through outstanding customer service interactions.

Insurance Advisor

RBC
03.2022 - 07.2022
  • Explained features, advantages and disadvantages of various policies to promote insurance sales.
  • Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
  • Calculated premiums and established payment methods.
  • Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
  • Provided quotes and promoted products for building, contents and vehicle insurance.
  • Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property.

Customer Service Supervisor

Circle k
05.2019 - 12.2021
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Customer Service Representative

Tim Hortons
08.2017 - 12.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
  • Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
  • Prepared sandwiches, soups, salads and beverages using grill, microwave and steam tables to promote fresh and quality products.
  • Checked proper temperature of food to maintain food safety standards and reduce illness.
  • Determined customer needs, assisted with selection and promptly served items to foster positive guest experience.

Education

Associate of Arts - Business Accounting

Centennial College of Applied Arts And Technology
Scarborough, ON
12.2021

Skills

  • Strategic Planning
  • Sales and Marketing
  • B2B Sales and Customer Service
  • MS Officers Expertise
  • Time Management
  • Complex Problem-Solving
  • People Management
  • Leadership
  • Goals and Performance

Accomplishments


  • Achieved Contracts with World Class Real Estate Asset Management Companies.

Timeline

Insurance Advisor

RBC
03.2022 - 07.2022

Sales Manager

RS Zoom Groups Inc
01.2021 - Current

Customer Service Supervisor

Circle k
05.2019 - 12.2021

Customer Service Representative

Tim Hortons
08.2017 - 12.2018

Associate of Arts - Business Accounting

Centennial College of Applied Arts And Technology

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Nikhil James