Summary
Overview
Work History
Education
Skills
Timeline
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Nikhil Grover

Toronto,ON

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at workplace effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
year of professional experience

Work History

Greeter

U.S. Consulate
Toronto, ON
11.2022 - 10.2023
  • Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
  • Assisted customers in finding desired items on shelves or through catalogs.
  • Informed customers of current sales and promotions.
  • Maintained knowledge of store layout to better assist customers with product location.
  • Enforced store policies regarding returns, exchanges, and payment methods.
  • Stocked shelves with new merchandise when shipments arrived.
  • Answered customer inquiries about merchandise and services.

Cashier

Centex Gas station
Toronto, ON
05.2022 - 08.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.

Field Placement Student

MAPLE LEAF CONSULTANCY CENTER
TORONTO , ON
04.2023 - 05.2023
  • Facilitated communication between attorneys and clients by responding to emails, phone calls, and letters.
  • Researched legal documents such as case law, statutes, regulations, and precedents to support lawyers' arguments.
  • Scanned physical documents into electronic format for easier retrieval by attorneys.
  • Tracked important dates such as hearing dates or deadlines for filing documents.
  • Organized legal documents in company filing systems and databases.
  • Drafted motions, briefs and other legal documents.

Customer Service Representative

Kognitive sales solution
Toronto, ON
05.2022 - 08.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Centennial College of Applied Arts And Technology
Scarborough, ON

Skills

  • Guest Relations
  • Crisis Management
  • Strong Interpersonal Skills
  • Initiative and Self-Motivation
  • Emergency Response
  • Strong Work Ethic
  • Creativity and Innovation
  • Effective Problem Solving
  • Inbound and Outbound Calling
  • Consultative Sales
  • Follow-Up Skills
  • Professional Appearance
  • Legal Research
  • Clerical Assistance

Timeline

Field Placement Student

MAPLE LEAF CONSULTANCY CENTER
04.2023 - 05.2023

Greeter

U.S. Consulate
11.2022 - 10.2023

Cashier

Centex Gas station
05.2022 - 08.2023

Customer Service Representative

Kognitive sales solution
05.2022 - 08.2022

High School Diploma -

Centennial College of Applied Arts And Technology

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Nikhil Grover