Hi, I’m
Nikhil Duggal
Edmonton,Canada
Judge a man by his questions rather than his answers.
Voltaire
Summary
A self-motivated, enthusiastic and result-oriented person, highly skilled at leading people and developing strategies for the productivity and efficiency of the organization. Strong multitasking and prioritization skills and the capacity to lead and monitor teams.
Overview
1
year of professional experience
Work History
MacEwan University Edmonton, Alberta
Front Desk Clerk
07.2023 - Current
Job overview
- Answered incoming calls and directed them to the appropriate personnel.
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Provided information regarding hotel amenities, services, and local attractions.
- Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
WalmartEdmonton, AB
Customer Fulfillment Agent
09.2022 - 06.2023
Job overview
- Fulfilling customer orders and responding to customer inquiries through various mediums of communication
- Having a deep understanding of the company's products and recommending them which fulfills the customer's need
- Having a profound understanding of the products, I possess a remarkable flexibility that greatly benefits other departments within the company
- Maintained excellent NPS (Net Promoter Score) of the company, thus building a strong rapport with the customers and expanding company's business at the same time
- Excellent interpersonal and listening skills, enabled me to provide correct and accurate information about the product in concisely manner.
Canada PostEdmonton, AB
Front Desk Clerk
09.2022 - 01.2023
Job overview
- Perform variety of sales/customer service activities to ensure complete customer satisfaction
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Maintain high level of postal products, services and delivery knowledge
- Operate computer point-of-sale system
- Operate computer to key in data, when applicable Exercise physical effort in handling of mail items weighing up to 22.7 kilograms (50 lbs) and carrying mail items weighing up to 15.9 kilograms (35 lbs) and bending, reaching, lifting, carrying, etc.
Education
MacEwan University
Bachelor of Commerce, Accounting
12.2026
High School
High School Diploma
09.2021
Skills
- Skills and Abilities
- Team player
- Quick learner
- Strong communication skills
- Friendly and optimistic
- Inquisitive to unlearn and learn for betterment
- Quick problem solver
- Brand Promotion
- Attractions and amenities knowledgeable
- Bookkeeping
Volunteer History
- MUAC, Volunteered in MacEwan accounting club for tax clinic. Helped the clients in filling their taxes. Been a tax filer for the club. Holding executive position in the club.
- MIA (MacEwan Indian Association), Volunteered in the Diwali event of 2022. Setting up the venue, welcomed the guest at the event. Performed at the main the dance event.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Clerk
MacEwan University
07.2023 - Current
Customer Fulfillment Agent
Walmart
09.2022 - 06.2023
Front Desk Clerk
Canada Post
09.2022 - 01.2023
MacEwan University
Bachelor of Commerce, Accounting
High School
High School Diploma
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