NIKHIL DUGGAL

• Facilitated customer bank transactions per day, resulting in improvement in accuracy and customer service ratings
• Restructured daily customer service processes to ensure all clients were provided timely, efficient and accurate assistance in banking transactions.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Documented transactions and moved, deposited or withdrew money accurately to prevent errors.

• Understanding & Meeting Client Expectations
• Evaluated situations and delivered targeted solutions using various tools and resources.
• Effective Monitoring & Handling availability of Inventory
• Identified needs of customers promptly and efficiently.

• Identified and resolved problems through root cause analysis and research.
• Validated results and performed quality assurance to assess accuracy of data.
• Collected, arranged and input information into database system.

• Reconciliations of accounts.

• Compiled, evaluated and reviewed engineered data for internal system.

• Offering professional answers and advice to curious clients
• Analyzed market segments to identify new business opportunities to expand the existing
• Build relationships with customers to increase likelihood of repeat business
• Expanded customer base and boosted profit within product line.