NIKHIL DHARAP
Brampton,ON
Summary
IT professional with 5+ years of technical support experience. Holds a post-graduation degree in IT Network Security from Conestoga College and a Bachelor of Science degree in Information Technology from the University of Mumbai. Certified CompTIA Security+ with expertise in Windows infrastructure and virtualization. Committed to providing exceptional client support and driving business success through advanced technical acumen and robust problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Help Desk (System Engineer)
OSF Digital
Toronto, Ontario
10.2021 - Current
- Perform security administration functions, including creating user profiles and accounts, monitoring and managing system resources.
- Developed and improved documentation to support standard implementation and support processes.
- Perform system backup and recovery procedures.
- Provide technical support and guidance for the employees.
- Logged all testing, troubleshooting, and research activities to enhance the support knowledge base.
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
- Consult user guides, technical manuals, and other documents to research and implement solutions.
- Reproduce, diagnose, and resolve technical problems encountered by users.
- Provide advice and training to users in response to identified difficulties.
- Provide business systems, network, and Internet support to users in response to identified difficulties.
- Collect, organize, and maintain a problem and solutions log for use by other technical support analysts.
- Performed system upgrade, patching security hardening, and monitoring of systems.
- Using Windows OS for installation, service configurations, backup, and security.
- Troubleshot and resolved hardware, software, network, and storage related issues.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
Customer Service Representative (Content Moderator)
Majorel
Waterloo, Ontario
11.2020 - 10.2021
- Work with engineering and linguistics to help improve the quality of next-generation web services, as required.
- Work with exceptional attention to detail and follow playbook rules to deliver optimal quality and productivity levels through data analysis.
- Use internally developed applications to generate quality reports, if required.
- Responsible for evaluating online social media or advertising content in conjunction with policy.
- Participate in meetings to discuss findings and ongoing recommendations.
Spatial Data Specialist
Here Technologies
Navi Mumbai, India
06.2015 - 04.2019
- Responsible for identifying, analyzing, documenting, and resolving technical and non-technical problems using the JIRA tool.
- Analyzed the risks and updated the technical documentation for correction and prevention of errors.
- Experience working in an Agile environment and Agile projects.
- Successfully implemented various new content into Core Team Framework (Bearing, Stable Baseline & New Project Scopes)
- Assisted the Project Leader in developing detailed work plans, schedules, and forecasts; project estimates; resource plans; and project status tracking and reporting.
- Operate specialized computer hardware and software, as well as peripheral equipment, to model, manage, analyze, and display geospatial data.
- Develop specialized computer software routines, Internet-based GIS, database, and business applications to customize geographic information.
- Geocoding attribute additions to GIS database.
- Perform data entry and editing activities, and maintenance operations to systems following predetermined calibration procedures.
- Integrate external software, such as spreadsheets and statistical packages, with GIS software.
- Trained and mentored new employees, and worked as a subject matter expert for various projects for multiple regions.
Education
Post-Graduate Certificate - Information Technology Network Security
Conestoga college
Waterloo, ON08.2020
Bachelor's Degree - Information Technology
University of Mumbai
Mumbai, India06.2016
Skills
- Project Management
- Technical Support
- IT Systems Support
- Stakeholder Management
- Systems Analysis
- Agile Methodology
- End-User Training
- Network Administration
- O365 Administration
- Windows Server Administration
- Mobile Device Management
Certification
- Cisco: Networking Basics, 11/01/23
- Microsoft Certified: Azure Fundamentals AZ-900, 03/01/22
- Splunk Fundamentals One, 07/01/21
- Cisco Introduction to Cybersecurity, 07/01/21
- Fortinet NSE 1 Network Security Associate, 07/01/21
- CompTIA Security+, 06/01/21
- Aviatrix Certified Engineer – Multi-Cloud Network Associate, 02/01/21
Timeline
IT Help Desk (System Engineer)
OSF Digital
10.2021 - Current
Customer Service Representative (Content Moderator)
Majorel
11.2020 - 10.2021
Spatial Data Specialist
Here Technologies
06.2015 - 04.2019
Post-Graduate Certificate - Information Technology Network Security
Conestoga college
Bachelor's Degree - Information Technology
University of Mumbai
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